We performed a comparison between ServiceNow IT Operations Management and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stable solution. I have not experienced any system outages during my time using the solution."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It's easy to set up."
"It is a product that is familiar for a lot of users."
"I like the solution mostly for CMDB discovery."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The asset management tools are very valuable."
"There are a lot of valuable features with SolarWinds NPM. We can receive a lot of detailed data from the monitoring that can use useful for investigations, especially when you are troubleshooting. It is very helpful. Overall it was a very good experience."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"The biggest thing for me is that it provided enough information for me to monitor. It alerts and provides you with the information you need."
"One of the best features is the reports feature."
"Their support team is efficient, and it is easy to set up."
"The most valuable features in SolarWinds NPM are the network search and diagnostic tools."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"If you are new to using the solution, you will find the setup complex."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"I would like more manual issues to have automated report-facing options."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The dashboard of the solution is an area with certain shortcomings that need improvement."
"The solution's network discovery and node addition processes need more work."
"SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"Time: A worldwide deployment can be confusing for dispersed users with non-local times. Each node should have a local time (with summer offset if appropriate) & each user should view & report in their local time."
"The evaluation time for the product is too short especially for large corporations."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"Being able to detect devices that are trying to connect wirelessly would make using this solution much easier."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our ServiceNow IT Operations Management vs. SolarWinds NPM report.
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