We performed a comparison between ServiceNow Now Platform and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Scalability-wise, it is a very good solution."
"The main reason that people use ServiceNow is that performance is very good."
"It is a stable solution...It is a scalable solution."
"We have seen a big improvement in the experience that we want to create for our end users."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"The simplicity is great."
"This is a development platform that provides us with a strong database and a low code environment."
"The most valuable feature of this solution is its simplicity."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"Creatio also provides us with scalability, performance and agility."
"The most valuable feature of the solution is that it is a low-code and no-code platform."
"It is a low-code platform, that is very intuitive."
"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
"The initial setup requires a lot of customization based on the individual company's processes."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"ServiceNow Now Platform's automation process needs improvement."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The UI and mobile UI need to be improved."
"It's not quick or cheap."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"Numerous options can make implementation confusing."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"Creatio needs to stabilize their marketplace."
"It does not have the ability to run one single large process."
"HRM is an area where Studio Creatio lacks and needs to improve."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"The mobile version of the solution could be improved. It's hard to customize it."
ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews while Studio Creatio is ranked 23rd in Rapid Application Development Software with 12 reviews. ServiceNow Now Platform is rated 8.6, while Studio Creatio is rated 8.8. The top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks and Appian, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps and OutSystems. See our ServiceNow Now Platform vs. Studio Creatio report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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