We performed a comparison between Appian and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"The setup is easy."
"Even with an on-premise implementation, the scalability is still high, so it is easy to scale up."
"The product has a very good mobile app."
"Appian's most valuable features are the quick time it takes to develop for the market. It's easy and faster than other BPM solutions."
"The process models provide self-documenting systems."
"The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform."
"The most valuable features of Appian are workflow management and the ease with which you can build the UI."
"This is a development platform that provides us with a strong database and a low code environment."
"It can integrate anywhere, and you can make any kind of workflow."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The tool is generally easy to use, making it a very user-friendly product."
"The level of automation within the platform is great."
"It is a scalable and a stable platform."
"Learning materials, such as online courses, are readily available."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"It is also not easy to learn. Training tutorials could be improved."
"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"We'd like improved functionality for testing new devices."
"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."
"If we could calculate the amount of data that will be realized, it would help us a lot."
"The solution could improve robotic process automation."
"Lacks integration with other products."
"ServiceNow Now Platform's automation process needs improvement."
"We would like to see AI used to automate some of the functionality in this solution."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The basic reporting system is rather static."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"They should reduce the solution's cost and make it more affordable for buyers."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The pricing model is complex and needs to be both lowered and simplified."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Appian is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Mendix and Unqork. See our Appian vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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