We performed a comparison between Symantec Endpoint Security and Trellix Endpoint Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. Trellix Endpoint Security is highly valued for its easy administration options and reliability. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities. Reviews suggest that Trellix could reduce resource consumption and improve user-friendliness.
Service and Support: Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support. Some users have found the support for Trellix Endpoint Security helpful and reliable, while others have encountered ineffective assistance and communication problems.
Ease of Deployment: Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment. The setup process for Trellix Endpoint Security varies in difficulty, depending on the user's experience with McAfee and general technical expertise.
Pricing: The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable. Some find Trellix’s price reasonable and competitive, while others believe it could be lowered.
ROI: Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment. Trellix Endpoint Security provides significant time savings.
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"This is stable and scalable."
"The product detects and blocks threats and is more proactive than firewalls."
"he solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features."
"The product's initial setup phase is very easy."
"NGAV and EDR features are outstanding."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"It is a stable solution...It is a very scalable solution."
"When they started they found it very easy; not easy to implement but easy to use. We started with the headquarters here and later we also implemented it for all the subsidiaries in the region, in other countries. They have a centralized solution, so they can help other countries in management."
"I find it is the most reliable solution on the market."
"If there is exposure, we need to investigate the source of the attack, e.g., whether it came from the network or externally. We view the firewall logs, and if there has been exposure, then we use the Application Isolation feature. When there is an attack with on-prem, that system will go into isolation mode, removing connectivity to other internal systems. We also restrict the WLAN part to avoid that system broadcasting to other networks."
"Its ease of use in deploying it and regular updates are most valuable."
"It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy."
"The most valuable feature of Symantec Endpoint Security is the protection of our systems."
"The IPS function (with no firewall needed to be installed in the SEP client) is quite good."
"The most valuable features are the prevention layer that detects the signature value and prevents threats in the network."
"One valuable feature is Threat Prevention with the on-demand scan."
"Tech support is responsive. They're good, the very best."
"Technical support is always available and very helpful."
"This product has the capability to check a wide range of vulnerabilities and devices."
"This is a good solution for antivirus and malware protection."
"We like the management of the ePO, and we like the management console."
"I have found many of the features to be useful."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"The SIEM could be improved."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"The solution should address emerging threats like SQL injection."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"There are limitations because everyone these days has hybrid working; however, the endpoint does not work for us unless we are connected to a VPN, which is a major limitation."
"If a machine is infected by ransomware, it's hard to recover the data. We don't have any data on the client, so we're not overly concerned about that. Still, it would be nice to have this feature if there are any future problems."
"The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing."
"The solution could improve by adding encryption. If it had encryption along with antivirus it would be better."
"There is room for improvement in the zero-day threat detection system."
"The support needs to be better. When we upgrade, we can run into issues, and it's hard to get the help we require."
"Multi-domain policy options for exceptions and global blocks."
"Since the division of the company, we have experienced a lack of support."
"The initial setup isn't so easy. You need to know what you are doing."
"McAfee GW Security and McAfee Child Safety need some improvement as they are relatively new."
"The solution's technical support should be improved since we faced a lot of issues with the support. There were some delays in responses from the technical support."
"The user interface could be improved by making it more user-friendly. There are multiple solutions and there is no clear line differentiating all of them. There is a centralized console where we manage everything but most of the administrators feel a little confused when it comes to managing multiple products from a single place."
"There is room to improve with scalability."
"It would be a lot easier if I could add multiple user accounts within a single device."
"The DAC (Dynamic Application Containment) component of this product needs improvement."
"We’re facing remote installation issues sometimes:"
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews while Trellix Endpoint Security is ranked 10th in Endpoint Protection Platform (EPP) with 95 reviews. Symantec Endpoint Security is rated 7.6, while Trellix Endpoint Security is rated 8.0. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trellix Endpoint Security writes "Good user behavioral analysis and helpful patching but needs better support services". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Trend Micro Deep Security and Cortex XDR by Palo Alto Networks, whereas Trellix Endpoint Security is most compared with Microsoft Defender for Endpoint, Trellix Endpoint Security (ENS), CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and SentinelOne Singularity Complete. See our Symantec Endpoint Security vs. Trellix Endpoint Security report.
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I would look at Trend Micro's Endpoint Protection as well. The client is light weight and there are many features and benefits that comes with their service offerings. Some offerings are port security, Ransome ware scanning, Smart Scan and standard scan features which utilizes the processor of the workstations as opposed to having one server using it's resources to scan the client workstations. The firewall client also makes a great proxy server to restrict end user access to unapproved/untrusted sites. There is a really great messaging security server tool for exchange as well. They offer Hosted Email Security (It's bundled with the Worry Free Business Security Advanced Package) which acts as a pre-check or scanning buffer between the web and corporate edge network. Trend Micro also has protection for mobile devices as well.