We performed a comparison between SymphonyAI IT Service Management and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The product is very stable."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"They've already added extra features, such as noise-canceling and facial recognition, which is great."
"The performance and bandwidth are valuable features."
"The most valuable feature is the alert and alarm monitoring."
"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."
"Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Look and feel."
"For us, the initial setup was complex"
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
"Correlation of events would be a wonderful addition."
"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
"When we have a problem, we have to do a lot of research to solve it."
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SymphonyAI IT Service Management is ranked 21st in IT Service Management (ITSM) with 5 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. SymphonyAI IT Service Management is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, IBM SmartCloud Control Desk and Microsoft Configuration Manager, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM.
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