Program Manager at a non-profit with 1,001-5,000 employees
Real User
It allows us to understand and evaluate our numbers in an expedient manner.
Pros and Cons
  • "It allows us to basically understand and evaluate our numbers in an expedient manner."
  • "It is a stable solution."
  • "I would like to be able to set the parameters in a more specific manner."

What is our primary use case?

We have used it for our program correspondence, basically, so how to program report to satisfaction of different programs. It helps us obtain information. We also use it for visualization.

How has it helped my organization?

It allows us to basically understand and evaluate our numbers in an expedient manner. It doesn't require us to need a huge number of data bases that we need to manage. This solution sets everything up for us. It has a good ease-of-use.

In the past, we were using several different solutions, and the packages were insufficient for our needs. We used a lot of different software solutions, and extreme Excel, but it wasn't enough for our needs. We were also looking for something that was a bit more user-friendly. 

What is most valuable?

One of the most valuable features are the different visualizations. It makes it much easier for us to represent what the data is showing. The dashboard is great, and the visualizations are really what we focus on. 

It's as powerful if you know how to use it, so it's made as much as we know how to use it. It's enough, but there's much more of a need to understand what you do to operate the solution. To be able to do more, we need to set it up to do different things. It is fine, but we have not really invested time or people into doing this much.

What needs improvement?

I would like to be able to set the parameters in a more specific manner. I feel as if it's not a questions of whether the solution is sufficient, it's whether we understand how to use it to the best of its productivity.

Buyer's Guide
Tableau
May 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable solution. I think we can use it for a while for a lot of different things. Again, we do not know the full scope of the capabilities. I think we are using it the best we can, but we could find better ways for it to best suit our needs. So, we just need to learn how to use it more efficiently.

How are customer service and support?

The technical support is good. They give solutions to our questions. 

Which solution did I use previously and why did I switch?

We previously used Microsoft BI.

How was the initial setup?

I was not involved in the initial setup of the solution.

What was our ROI?

Most people buy software because they know that it will help them do one thing, but they use it a tenth of the potential of what it could be used for. So, if you don't know what that is, you're stuck at ten percent. Be sure to explore the full capabilities of the solution.

What's my experience with pricing, setup cost, and licensing?

The price is competitive. We always consider pricing when considering a new solution. We are a non-profit, and pricing is a huge concern.

Which other solutions did I evaluate?

We always like to evaluate other products in tandem with what we are using.

What other advice do I have?

When reviewing a possible solution, we always consider:

  • Price
  • Functionality
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Business Analyst at a financial services firm with 10,001+ employees
Real User
Most of the configurations are accessed by drag and drop, so very little actual programming is required.

What is most valuable?

I have been using Tableau to visualize data sets. The three features that are most valuable to me are:

  • Ease of use. Most of the configurations are accessed by drag and drop, so very little actual programming is required.
  • Interactivity, especially the ability to use tool tips to identify exactly which points are plotting in an unusual or unexpected position. This is the first step in distinguishing outliers from important data features, which is an important part of data exploration.
  • The ability to easily annotate and export finished plots for presentation purposes.

How has it helped my organization?

I have previously used Excel or R to perform exploratory data analysis. Tableau is easier and quicker, which means results can be obtained more quickly.

What needs improvement?

Some of the command choices have to be memorized and are not intuitive. It could be even easier to learn.

For how long have I used the solution?

I have used it for about three months.

What was my experience with deployment of the solution?

No issues with deployment, except I wish a version was available for Linux (Ubuntu).

How are customer service and technical support?

I haven't needed technical support yet.

Which solution did I use previously and why did I switch?

I previously used R for data exploratory analysis. I'm choosing Tableau because it is quicker, and exploratory data analysis by its nature requires a large variety and volume of output.

How was the initial setup?

Initial setup was very simple; standard Windows installation.

What about the implementation team?

Just me... No problems. Just note that Tableau workbooks are stored in their own file structure by default, not in the file where the data originated or where the exported charts are stored.

What's my experience with pricing, setup cost, and licensing?

Tableau has a free trial, free versions for academic scholars/faculty, and a free public version. The paid versions are a little pricey, but likely worth it.

What other advice do I have?

There is a public version you can implement for free. Its main restriction is the variety of data source connections that it supports. You can still work with the typical text or Excel files, but live database connections are not supported.

I think it's great at what it tries to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Tableau
May 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
it_user3768 - PeerSpot reviewer
Consultant at a financial services firm with 10,001+ employees
Vendor
Straightforward installation and modern interface, but not cheap for personal use

I spend most of my time with clients trying to get more out of their existing tools, more often than not some combination of an ERP tool (JDEdwards, SAP etc.) a selection of more “pure” databases such as Oracle, Access, SQL and a lot of spreadsheets.

All of these tools have well understood strengths and weaknesses. One common issue is the effort required for data visualisation. Just to be clear, when I say data visualisation, I mean the presentation of data in a graphic format so that trends, insights and results can be easily and quickly extracted by the reader.

Excel is fine, especially as most of us are very familiar with it, but it has definite limitations. Try putting 10,000 data points on a scatter plot or add interactivity to your chart and you’ll see what I mean.

I’ve taken a look at three tools that really caught my eye when looking for a client solution. There are 20 players in the 2011 Gartner review of BI tools. Many of these are 400lb gorilla solutions, like Cognos, some are more sector specific and others tend to be strongest in certain geographic areas.

Being a Brit, who wanted something strong on visualisation, quick implementation and didn’t want to build a data warehouse, the shortlist came down to:

  • Tableau
  • Qlickview
  • LogiXML

In this blog I’m going to look at Tableau. Over the next few days I’m going to add short reviews of Qlickview and LogiXML.

I’m not Gartner, so there may be some other contenders out there, but life is short so it’s these three that I’ll be testing over the next few blog entries.

Just to set expectation, I’m a data professional, but I’m not a coder or database specialist. I come to this as an “IT competent” management information specialist. I know the sort of output I want to see but I don’t like reading manuals or spending ages building things – much like my clients.

Installation

Installation of Tableau is pretty straightforward. You need to register on their site to get a two week trial period. You download a 51MB .exe file, double click it and in a few minutes you have a working installation of Tableau. It’s a Windows only affair. For this review I ran it as a virtual installation on a Mac which didn’t seem to cause any issues

First off the program asks you to connect to a data source. For ease I used one of the ready-made databases, but the connectors on offer look pretty comprehensive.


Tableau asks you to connect to a data source, including Excel of course

Interface

The interface is fairly busy, with a number of different areas on the interface. It’s all quite clean, logical and modern. There’s a tabbed workspace concept which anyone from an Excel background with instantly be comfortable with.


The chart creation interface will be very straight forward to anyone who has used Excel pivot tables

Applying the “man test”

Like many slightly vain middle aged men, I’m not too keen on tutorials and manuals. I dived into Tableau without reading any of the documentation. Within 15 minutes I’d figured out how to produce and tweak some pretty good looking graphs. I used the sample data provided by Tableau, which may have helped things along a bit.


Flashy geographic mashups are a doddle


This dull looking bar chart has hidden depths - you can click to drill down. It didn't require any configuration


Charts like this heatmap are quick and simple to create

To create a chart you just drag and drop the data items from the panel on the left into a simple table. It’s a lot like creating a pivot table in Excel, only a bit less impenetrable.

Another 10 minutes and I’d figured out how to produce a quite credible looking dashboard. So in terms of “ease of use” I’d give it 10 out of 10. I think it goes as far as you can with usability before you need to start throwing features overboard to simplify it further.


Not a great design by me, but it is a very quick and simple job to create this live dashboard

Features that really stood out

Creating charts: It’s so clearly the “sweet-spot” of this package that it’s easy to overlook the ease with which charts are created.

Drill down: It’s trivially easy to rollup or drilldown through data in the appropriate graph type

Unusual charts: Tableau can create charts that are either difficult or impossible to create in Excel. Heat-maps, graphical mashups (see this dental decay graphic one for a good example) and interactive charts are all possible. You can then post these on the inter/intra net for others to view.

Tableau was dismissed by one of its rivals salesmen as having “pretty graphs”. After a few hours with Tableau I think it’s fair to say that it has some of the best conceived “template” graphs I’ve seen in any package. Their blurb on their web site talks about “visual best practices are baked-in“ and they aren’t kidding. There’s minimal design clutter, clear layout and very spare use of colour. No 3d bars, shading or gridline clutter here. The type of design approach championed by Stephen Few has rarely been executed so well and consistently.

Sharing

The samples on the Tableau web site shows a good selection of ways you can share:

As a web page – you can drop a javascript code snippet into a page to create a web page or share a link

As an image, data download, crosstab or print to PDF

A download to the free Reader application

Samples

To get a good impression of what Tableau can do it’s worth having a look at their excellent selection of demo graphs. Although it’s not always obvious what purpose these graphs serve, there are some outstanding examples of rich, intelligent chart design. I particularly like this dental decay graphic and this flight delay graphic.

The key thing for me is that I actually enjoyed using this software and started working out whether I could justify the cost of a personal copy. Pricing is $999 for a desktop copy that can’t access databases, $1999 for the pro version that can plug into just about any data source – so for personal use it’s not cheap. As with most vendors, there’s no mention of the client-server version software costs, but it’s likely to be industrial grade pricing, like their competitors.

Where I see Tableau (and data exploration tools in general) really delivering value is in encouraging managers and analysts to take the terabytes of data that already exists in most organisations and spin it in new and insightful ways. So rather than just looking at the classic complaint volumes and complaint ages (for example) bar charts, why not start looking at complaint severity and customer segment, or complaint source by geographic source within the production area – as a visual heatmap' Many organisations have allowed their tools to define their ambitions for their analysis, with a tool like Tableau it’s an opportunity to be a bit more ambitious.

I’d recommend downloading a trial and giving it a spin.

Note: I have no commercial relationship with Tableau, so my view is as independent as they come.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Operations & BI Analyst at American Hospital Dubai
Real User
Easy to use with good drag-and-drop functionality and very stable
Pros and Cons
  • "It's very easy to set everything up."
  • "There's no mature ETL tool in Tableau, which is quite a negative for them."

What is our primary use case?

We primarily use the solution for our data visualization, our different types of data. It is linked to our normal data visualization. It's not usually related to the medical side of the business. However, it is related to the revenue, and financial accounting, and submission on the RCM side. 

What is most valuable?

If I compare Tableau with Power BI, I prefer Tableau. It's easier to use.

The solution has very good drag-and-drop functionality and the screens are easy to navigate. You can easily create measures and dimensions. It has a user-friendly layout that makes task completion simple. In comparison, in Power BI, all of these actions are quite cumbersome.

It is quite similar to Excel. If a person has good Excel knowledge, it will be quite intuitive to learn.

Tableau is the whole package.

The solution allows you to write in SQL and Python. We don't need to write the Python code and we don't need to write the SQL script. However, it is an option that's on the table.

The solution is very stable.

You can scale the solution well.

It's very easy to set everything up.

What needs improvement?

There is another ETL tool for Tableau that is new. It takes time to reach some level of experience. IN Power BI, they have Power Query. I find it easier to convert the information in Power Query with a single shortcut key. That's not an option in Tableau. 

You have to prepare your data. It will take a lot of time to clean the data. 

There's no mature ETL tool in Tableau, which is quite a negative for them. They need to offer some built-in ETL tool that has a nice and easy drag-and-drop functionality.

There needs to be a bit more integration capability.

For how long have I used the solution?

I've used the solution for about six months to one year. It wasn't very long. I used it at my previous organization. We're also using it at my current company. At this organization, we've only had it for about three or so months. It's quite new here. 

What do I think about the stability of the solution?

The solution is extremely stable. It's much more stable than, for example, Power BI. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. The performance is great. We've never faced any stability issues while using the product.

What do I think about the scalability of the solution?

I'm not sure how many users we actually have within the company. 

Tableau is one package and there isn't too much complexity. The main pieces are Tableau itself, Prep Builder and Tableau Server, and Tableau Mobile. Sorry, Tableau Online. These four are the most basic software pieces of Tableau.

Whenever you purchase Tableau, you will pay a bit more and more. You will have access to the four main software products. After this, there is no need to purchase something extra. Therefore, in Tableau, there is no scalability issue. In comparison, if you will to Microsoft, there is a lot of products - such as Power BI. There is Power Automate RPA and Power Apps and MicroPower Apps also. You will need to call to Microsoft and they will integrate this Power App with your account. It takes time. With Tableau, there isn't an issue like that. 

How are customer service and technical support?

We haven't had any sort of technical issues. They did assist us a bit at the outset. and they were very good. They are always online and easily approachable. We're quite satisfied with their level of service.

Which solution did I use previously and why did I switch?

We also use Power BI.

How was the initial setup?

The initial setup was very simple. It's not a complex process.

They have an excellent team here over at Tableau. They assisted us. 

The setup wasn't too difficult due to the fact that our system is not very complex. We work with rather simple data, which helped save us from suffering through many complexities. 

Maintenance is required at our database level. Our database is smart and lean, and therefore it's pretty straightforward. However long it takes for maintenance tasks is based on the level of data and on the heaviness. We basically do a sort of troubleshooting and some fine-tuning at the database level.

At the time of making visualization, we have to do some research to load everything properly on Tableau and have a refresh rate we can maintain. There should not be too much of a refresh rate every time. 

What about the implementation team?

We had Tableau's technical team help us here and there. They were great and we were satisfied with their help.

What's my experience with pricing, setup cost, and licensing?

The pricing is $70 per month. You have to pay about $800 or something in that ballpark annually for one license.

What other advice do I have?

We are a customer and an end-user.

We are currently using the latest version of the solution.

I would recommend the solution. If a company really wants to go for some easy solutions, and something that is robust and dynamic this is a great option. Microsoft's Power BI also has its advantages and could be a good option as well, depending on what a company needs. If Mircosoft offered a bit more, we might even consider switching over. However, for us, Tableau is the better option. 

I'm using Microsoft Power BI also. Therefore, personally, I see the importance of the ETL tool. Microsoft is also adding many items rapidly - with new features two or three times a month. Tableau isn't making such advances regularly. 

Many people are considering shifting from Tableau to Microsoft very seriously. Therefore, Tableau needs to begin to compete. They need to offer more integrations and invest in a robust and easy ETL solution. It would really assist in cleaning the data.

If a company wants to onboard Tableau, they need to have some sort of ETL tool on the side as well. If they don't, and they don't have SQL or Python, I'd actually direct them to Power BI - simply to get that ETL capability. However, if the data is ready, and no ETL is required, Tableau is an excellent solution. If you just need to visualize the data, Tableau is the best.

Overall, due to the lack of ETL, and the inability to effectively clean the data, I would rate the solution at a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Vice President at a tech services company with 10,001+ employees
Consultant
Good visualization, but the price should be reduced and the extraction of data should be faster
Pros and Cons
  • "Tableau is very good in the front-end visualization compared to Power BI."
  • "When it comes to large datasets, the data should be extracted faster."

What is most valuable?

Tableau is very good in the front-end visualization compared to Power BI.

The look and feel of Tableau are the best when compared with Power BI.

Power BI meets with my expectations but the wow factor is in Tableau.

What needs improvement?

An issue that is common to both Tableau and Power BI is with large data sets. When it comes to large datasets, the data should be extracted faster.

Tableau should offer the end-user a desktop version that is free where they can go in and practice. There are other solutions that offer it for free such as Huawei, and the desktop version of Power BI is also free.

People tend to know if they want to learn visualization. They don't have a proper tool in place, they don't know how to or where to go to learn. If you give them the tool to learn and let them explore when they want to go into production, people are able to purchase the license. A 14-day trial version would not be enough time.

What's my experience with pricing, setup cost, and licensing?

If they want to be competitive in the market, the price must be improved.

They should allow more than a 14-day trial version. It should be a longer duration otherwise no one will want to learn it.

Tableau is $35, whereas Power BI is only $9.90. Tableau is not competitive and should reduce its price.

What other advice do I have?

SQL is the most important. Writing SQL queries is very important and that's the first foundation I would recommend for any juniors to start.

If they're not very strong in SQL then they will not be able to write the functions for both Power BI and Tableau. SQL is the foundation for anything.

I would rate Tableau a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Rajdeep Biswas - PeerSpot reviewer
Technical Architect - Sr. Manager at Axtria - Ingenious Insights
Real User
Robust visualization, a functional UI, and it integrates well
Pros and Cons
  • "The most valuable feature is the richness of its visualization and from a self-service standpoint, the ease of use."
  • "The data processing in Tableau is pathetic compared to Qlik."

What is our primary use case?

There are many and various use cases. Some use it internally for inter-department analytics, sales analytics, campaign management, and sentiment analysis.

What is most valuable?

The most valuable feature is the richness of its visualization and from a self-service standpoint, the ease of use.

The interface is fine. The functionality in the UI front is good as well.

It integrates easily.

From a UI visualization standpoint, I think it's pretty robust.

What needs improvement?

The data processing in Tableau is pathetic compared to Qlik.

In Qlik, I can replace my ELD layer for an application. This can't be done in Tableau.

The initial processing of data in Tableau takes a lot of effort.

If there could be a feature that a particular visual can be exported or just the data behind the particular visual can be exported in one single click, just one button on a visual and it exports the relevant data out to Excel or a CSV output, that would be good.

For how long have I used the solution?

I have been using Tableau since 2014, maybe even before that.

What do I think about the stability of the solution?

It's pretty stable.

What do I think about the scalability of the solution?

It's decently scalable. I have been able to scale it pretty easily.

How are customer service and technical support?

Technical support is good. On a scale of five, I would say four.

How was the initial setup?

The initial setup is neither straightforward nor complex.

What's my experience with pricing, setup cost, and licensing?

Pricing is not bad. It's competitive.

What other advice do I have?

I'm a BI Architect.

My recommendation for this solution would depend on the use cases.

I would rate Tableau and eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager at a financial services firm with 1,001-5,000 employees
Real User
A user-friendly and intuitive interface with good community support
Pros and Cons
  • "The most valuable feature is the interface, which is user-friendly and intuitive."
  • "The charts in Tableau are quite limited."

What is our primary use case?

We use Tableau for BI reporting.

What is most valuable?

The most valuable feature is the interface, which is user-friendly and intuitive. Even for somebody new, who has no idea of how a BI tool is supposed to function from a technical standpoint, it is very intuitive. You simply import the data and then use the drag-and-drop capabilities.

What needs improvement?

Data cleansing and data transformation functionality need to be improved. Tableau is not a full-stack BI tool, like Sisense. Including this type of functionality would add flavor to the tool.

The main point is that Tableau requires the data to be in a certain format for the end-user, in order for them to create charts. If it's not in a certain format, or in a certain structure, then the user will have to manipulate it.

The charts in Tableau are quite limited.

For how long have I used the solution?

I have been using Tableau for a few years.

What do I think about the scalability of the solution?

Tableau caters to a lot of databases and flat files, which means that you can connect to multiple data sources. In this regard, I would say that it is quite scalable.

We have between 40 and 50 users in the company.

How are customer service and technical support?

We are quite satisfied with community support. It is always there if you need any help and I am pretty happy with it.

Which solution did I use previously and why did I switch?

I have worked with other BI tools including Spotfire and Power BI. There are not as visually appealing as Tableau and I would stay that purely from the UI perspective, Tableau definitely has the upper hand.

Conversely, Power BI has some capabilities that are missing in Tableau. Examples of this are charts and graphs. If you want to create something that's customizable, it's a very difficult and tedious task in Tableau. This is unlike Power BI or Sisense. 

How was the initial setup?

The initial setup is very easy. Once you download it, it is a typical setup with a series of screens where you just press the Next button. Anybody can install it in a few minutes.

Which other solutions did I evaluate?

I am currently researching Sisense to get an idea of what the pros and cons of the different BI tools are. Sisense is a more complete tool that includes data cleaning, data transformation, and ETL capabilities right in the tool.

Tableau, on the other hand, is used for visualizations, dashboards, and storytelling. Their data has been cleaned or preprocessed in an SQL database beforehand.

What other advice do I have?

Tableau is a product that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Quality Assurance Engineer at Syapse
Real User
Interactive dashboards enable the end user to modify the criteria or the filtering
Pros and Cons
  • "One of the most valuable features is that the solution allows users to build interactive dashboards. This allows the end user to modify the criteria or the filtering if need be. As far as for my personal use as a QA Engineer, I really value how extensive their API document support has been."
  • "Improvements can be made in template support. The workbook file structure is really hard to version control. If there was some sort of version control support offered particularly for workbooks, that would help big time."

What is our primary use case?

We use this business intelligence tool to build dashboards to display some of the statistical and analytical information that our company gathers. We develop a precision medicine software platform that enables academic and community healthcare providers to implement and scale precision medicine programming. We capture clinical data, genomic and other molecular data, biomedical knowledge, and the relationships among them. We also provide integrated complex genomic and clinical data to clinicians with actionable insights. 

How has it helped my organization?

Previously, we built the dashboards manually but this practice proved to be inefficient and ineffective since it meant we spent a lot of time debugging. It's was hard to find developers capable of doing that kind of work at scale. Since the Tableau community user base is so big and a lot of people can use it; the widespread support is one of the biggest benefits. Besides that, it's a fantastic framework to build dashboards and innovative visualizations.

What is most valuable?

One of the most valuable features is that the solution allows users to build interactive dashboards. This allows the end user to modify the criteria or the filtering if need be.

As far as for my personal use as a QA Engineer, I really value how extensive their API document support has been.

What needs improvement?

Improvements can be made in template support. The workbook file structure is really hard to version control. If there was some sort of version control support offered particularly for workbooks, that would help big time.

Another note is that the interactions within the UI are not fast enough and in certain instances, there have been issues with the intuitiveness of the tool. Such as delays in configuring and achieving some specific effects. 

I have to say Tableau does have excellent and extensive online support.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The solution is stable. I've never had any problems.

What do I think about the scalability of the solution?

My impressions of the scalability of this solution are that there are ways to make it as scalable as you want. There have been some issues with the amount of the data that we had to use on the platform. We ended up using the extracts. It works fine now. I would say it is scalable.

How are customer service and technical support?

I haven't contacted their live support or emailed them. Their documentation is fairly extensive and we also had a training session conducted by one of their partner companies. It was the Tableau Accelerated Course and that helped a lot.

How was the initial setup?

The initial setup was straightforward with respect to the deployment. 

What other advice do I have?

Tableau provides a UI which can be used to build a clear graphical visualization that allows quick and easy data comprehension. This functionality really helps turn data into scalable insights. This makes things a lot easier for people who don't have coding experience and with dedicated people focused on managing the visualizations, not requiring them all to be developers or to have any coding experience is a real plus.

If I was to give this solution a rating from one-to-ten, ten is the best, I'd rate it a 9 because it does all that we require of it and more. I would recommend this solution to my colleagues from another company. It's a nice tool to work with.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.