Mimecast email security solution was reviewed positively for its robust spam filtering, and customizable protection settings. Abnormal Security is lauded for its behavioral AI engine and strong defense against phishing attacks. Some improvements suggested for Mimecast include enhancing technical support and pricing competitiveness, while Abnormal Security users have mentioned the need for better integration options with mail platforms. Mimecast and Abnormal Security users reported different implementation times, with some experiencing longer deployment than others, ranging from several weeks to a few days.
The summary above is based on 43 interviews we conducted recently with Mimecast Email Security with Targeted Threat Protection and Abnormal Security users. To access the review's full transcripts, download our report.
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"I have never encountered any stability issues with Abnormal."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"We like Mimecast's spam filtering. The email signature feature is also a big plus for our users."
"It does a good job for us, and its admin console is easy to use."
"Due to our specialized use case, that HIPAA dictionary really comes in handy."
"The solution is pretty straightforward to use and easy to set up."
"The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature."
"The solution is scalable."
"The setup was easy."
"The integration is straightforward."
"One feature I'd love to see is outbound scanning."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"I would like to have the ability to customize the auto-remediation feature."
"The pricing for academic institutions and student mailboxes is challenging."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"The biggest pain point for us is the lack of support for on-premise email systems."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"The solution's console interface was recently changed for the admins, but the previous one was much better because we could open tabs on it."
"The reaction time between a new threat being identified and Mimecast picking it up needs to be narrowed a bit."
"The attachment scanning feature doesn't work properly."
"The filtering needs more flexibility."
"They could provide a unified licensing model, including all the security features."
"We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."
"The solution is complex and not easy to use."
"External security features need improvement."
Abnormal Security is ranked 4th in Secure Email Gateway (SEG) with 8 reviews while Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 25 reviews. Abnormal Security is rated 9.6, while Mimecast Email Security is rated 8.0. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". Abnormal Security is most compared with Egress Intelligent Email Security, Microsoft Defender for Office 365, Cloudflare Area 1 Email Security, Avanan and Cisco Secure Email, whereas Mimecast Email Security is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Check Point Harmony Email & Collaboration, Cisco Secure Email and Darktrace. See our Abnormal Security vs. Mimecast Email Security report.
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