We performed a comparison between Adobe Commerce and HCL Digital Commerce based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It provides AI features, including a tool called Insight for AI-driven product recommendations."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."
"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"The platform provides an easy way to customize its features."
"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."
"I haven't faced any issues with the product's stability."
"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"The most valuable solution is that it allows you to adapt it according to the customer's needs."
"Has all the modules needed for an order management solution."
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."
"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."
"The solution’s performance could be improved."
"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."
"Should have a way to communicate properly with the team that builds the platform"
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."
"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."
"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."
"Lacks option to purchase individual modules."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"The product catalog is an area that needs improvement."
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
Adobe Commerce is ranked 3rd in eCommerce Platforms with 25 reviews while HCL Digital Commerce is ranked 6th in eCommerce Platforms with 6 reviews. Adobe Commerce is rated 8.2, while HCL Digital Commerce is rated 6.8. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of HCL Digital Commerce writes " Needs improvement in the area of integration and should offer better adaptability to new environments". Adobe Commerce is most compared with Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Oracle ATG and Oracle Commerce Cloud, whereas HCL Digital Commerce is most compared with SAP Commerce Cloud, Salesforce Commerce Cloud, Bigcommerce and Oracle ATG. See our Adobe Commerce vs. HCL Digital Commerce report.
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