We performed a comparison between AppDynamics and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI offers easier integration with DLP, automated dashboarding and reporting, and an observability feature. Users find it stable, scalable, and easy to use with no major issues. Although customer service and support reviews are mixed, setup is generally straightforward, and pricing is high but reasonable. Organizations have seen positive ROI through increased visibility and reduced data report costs.
"The best feature of AppDynamics is the analytics, which gives us the business insights of the application."
"It has improved my organization because we are able to proactively and reactively look at performance issues."
"In 2014 and 2015, AppDynamics was one of the best products on the market."
"It is a stable solution."
"We set up alerts recently so we can fix any issues more quickly in production."
"The most valuable feature of AppDynamics is its ability to track the transactions between different applications."
"The real user monitoring helps us evaluate our customers' real experiences, which is valuable as an eCommerce company."
"Being able to install it on-prem and monitor our on-prem infrastructure is important for us... Most of our infrastructure is on-prem. We have highly scalable systems and AppDynamics will help us monitor our load on-prem. Our systems range from simple to the most complex and it gives us the visibility across transactions, in one dashboard."
"Customers have noted the solution helps streamline incident management."
"The flexibility to develop and consolidate many solutions into one platform is great."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"I find the episode review, glass tables, and correlation search features very useful."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The most valuable features are the service analyzer and Glass Tables."
"I’d like to see better out-of-the-box visual reporting so that we can roll this up to management."
"As per my experience, the drill-down feature can be improved at the class level."
"AppDynamics is new to the cloud and could improve its cloud services, they are following a monolithic monitoring approach."
"I would like to see more of a unified platform. They're very, very new on the server side, machine agents. I want them to be more mature in this area."
"I would like them to change their business model for scalability to accommodate growing companies. The business model should be more flexible."
"There could log management features included in the product."
"Their support should be improved. Clusters and monitoring can also be improved."
"The integration with cloud services is still pending with AppDynamics. We would like the product to be serverless."
"It would be good if an interface was included in the next release."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The solution should integrate more features in NEAP."
"Quality-of-life features have room for improvement."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
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AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 155 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. AppDynamics is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Zabbix. See our AppDynamics vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.