We performed a comparison between Splunk ITSI (IT Service Intelligence) and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"We liked the built-in calculation of health scores."
"One of the excellent features is the service analyzer, which is truly impressive."
"The root cause analysis is very helpful for us."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Dashboard and the customization of the items and triggers are the most valuable features."
"Setup was straightforward. Initial deployment took two or three months."
"The most valuable feature is network traffic monitoring."
"There are lots of great features and functionality within the solution."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"Zabbix is scalable."
"It has good graphs of what is going on within the operating system."
"Splunk ITSI consumes a lot of CPU resources."
"We'd like them to show more inputs on the dashboard."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We also faced challenges relating to UI development."
"Having a more customizable interface and dashboard would be an improvement."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"Documentation terminology could be improved."
"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."
"I would like to remotely connect to the computer, and Zabbix doesn't have this capability."
"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 101 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.2, while Zabbix is rated 8.2. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and Azure Monitor, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our Splunk ITSI (IT Service Intelligence) vs. Zabbix report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
