We performed a comparison between Appian and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tech support is quite good."
"Technical support has been amazing overall."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"Appian also has very flexible local integration."
"The technical support is excellent."
"With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment."
"The most valuable features of Appian are workflow management and the ease with which you can build the UI."
"The most valuable feature is business automation."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"They are already beginning to implement generative AI."
"Salesforce is the best one out there."
"I like the reports and the dashboards. Since I'm a managing partner, I use the reports and dashboards to understand my team's contact management, opportunity management, and account management activities. We use Pardot for marketing campaigns."
"I love the report building that is available."
"I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless."
"We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns."
"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."
"The reporting is not as good as in similar products. They could also improve the dashboards."
"The solution could improve robotic process automation."
"It needs better integration with our existing application ecosystem."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."
"Reporting could be better. Reporting is Excel-based, and it has sucked since the inception of the company. That's why I was excited about the fact of them bringing MuleSoft into the fold and Tableau."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"Salesforce Platform operates as a cloud system, and within our organization, numerous internal systems handle data processing. While real-time data retrieval is feasible through services, achieving real-time communication poses some challenges."
"Salesforce Platform is a bit expensive compared to other CRM products, which is a drawback."
"An expensive solution requiring a lot of configuration."
"Salesforce also did not integrate well with some of the other systems that we had."
"Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive."
"The back end really isn't user-friendly at all."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews. Appian is rated 8.4, while Salesforce Platform is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and IBM BPM, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, ServiceNow and Amazon AWS. See our Appian vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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