We performed a comparison between Salesforce Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days."
"We use this solution to track customer activities, opportunities and contact information."
"The entire solution is very customizable and you are able to add many functionalities."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"The product is pretty responsive."
"Marketing and Sales Lead, Forecasting, Campaign management."
"The process and the workflows are amazing."
"Its stability, performance, and usability are most valuable."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"ServiceNow was the first true enterprise to service management platform."
"There are many expansions available."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"ServiceNow is easy to use and has a user-friendly interface."
"I have found that sorting and grouping functions are particularly useful."
"If you stick to the out-of-the-box solution, it's an easy setup."
"It could have a lot more customization options in terms of fonts and reports. There should be an even lighter version with just two or three fields. It could be a bit more light if the field guys want to use it on a mobile phone on the road. For deploying it for CRM, maybe we can have our customer database, project funnels, and projects to help us in managing our supply chain business."
"The initial setup is rather complex."
"Salesforce is incredibly slow. It was difficult to run live sales calls and leveraging Salesforce at the same time."
"An expensive solution requiring a lot of configuration."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"We have a lot of strategic accounts and large accounts that are tied with all the growth and acquisitions across North America, being able to tag parent-child accounts in an easier fashion would be better. This is the biggest pain point is associating parent to child and being able to align and manage it better. Overall a better parent-child relationship between accounts would be a benefit."
"Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier."
"Salesforce needs to be re-platformed, or re-architected, making it lighter."
"I do not like the user interface."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"Compared to other products that I have been using, it is not as user-friendly."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"The utilization of AI in ServiceNow needs enhancement."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Salesforce Platform is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and IBM Maximo. See our Salesforce Platform vs. ServiceNow report.
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