We performed a comparison between BeyondTrust Remote Support and Claroty Platform based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."This is a very secure product."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."
"The main advantage of Claroty, when compared to its competitors, is integrated secure remote access."
"The possibility to integrate a chatbot would take this product to the next level."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"In the next release, I would like remote access to Chrome included."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Claroty Platform could improve the pricing to get more acceptability in the market."
"The product's integration capabilities are an area of concern where improvements are required."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Claroty Platform is ranked 23rd in Remote Access with 2 reviews. BeyondTrust Remote Support is rated 9.0, while Claroty Platform is rated 7.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Claroty Platform writes "Provides good visibility of the devices in a user's environment". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Claroty Platform is most compared with Nozomi Networks, Tenable OT Security, Dragos, Darktrace and Armis.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.