We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Offers a secure method of access without having to install agents everywhere."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"The most valuable features are it is fast and cost-effective."
"The product saves time."
"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."
"The solution is now stable."
"Microsoft Remote Desktop Services is scalable."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"In the next release, I would like remote access to Chrome included."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The stability could be improved."
"We've had issues with security breaches."
"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
"There is a limitation on the number of concurrent users."
"We face frequent disconnections."
"In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved."
"Teams component can be a bit cumbersome to use. It takes some time to get it working as expected."
"Remote Desktop Services doesn't scale well."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and TeamViewer Tensor, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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