We performed a comparison between BeyondTrust Remote Support and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The solution is stable."
"Intune's most valuable features are the device, compliance, and configuration policies."
"Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"The most important thing for me is the autopilot feature."
"I like the group policy management feature, which performs application monitoring and device enrollment."
"One of the main features of the solution is it allows the management of many devices in different ways."
"The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
"It works pretty well for us."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"Reporting needs improvement."
"I would like some integration with the Microsoft reporting platform Power BI."
"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"Microsoft Intune needs to improve the initial login process."
"No option to do end-to-en macOS management. Slow implementation of policies."
"There are a few security features that are not available in Microsoft Intune, when compared to other products."
"The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Intune is ranked 4th in Remote Access with 165 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Intune is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl. See our BeyondTrust Remote Support vs. Microsoft Intune report.
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