We performed a comparison between BeyondTrust Remote Support and VNC Connect based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The solution is stable."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"This is a very secure product."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Lacks some kind of voice communication option."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"We occasionally have issues with the graphic software of the interface."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while VNC Connect is ranked 15th in Remote Access. BeyondTrust Remote Support is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas VNC Connect is most compared with OpenText Exceed TurboX, Apache Guacamole, Dameware Remote Support, Parallels Access and LogMeIn Rescue.
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