We performed a comparison between Bitrix24 and HubSpot CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Collaboration and CRM are the most valuable features of Bitrix24."
"It's a very easy-to-use product."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"I am impressed with the solution's ability to customize workflows."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"The product is user-friendly."
"The technical support was intuitive and had good documentation."
"The setup is very easy."
"We can track clients through the system, which is a great feature. It supports cross-functional teams."
"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."
"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."
"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."
"Easy to use and easy to setup CRM software, with good stability and scalability."
"It has nice features and matches our pipeline. Even in the free version, all of the features are available."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"I would like to see improvements with Bitrix24's marketing automation."
"The solution’s performance could be made faster."
"The solution's open channel and contact center could be improved."
"We didn't have the ability to customize the solution."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"The client interface is not very user-friendly."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"We had a problem with the tool’s stability once."
"HubSpot CRM could be flexible and customizable."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"An area to be improved in HubSpot CRM is its customization capabilities."
"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."
"HubSpot CRM could improve in integration with other solutions."
"The only problem with HubSpot at the moment is the pricing models."
"This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it."
Bitrix24 is ranked 11th in CRM with 18 reviews while HubSpot CRM is ranked 7th in CRM with 39 reviews. Bitrix24 is rated 7.4, while HubSpot CRM is rated 8.2. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, Microsoft Dynamics CRM and monday.com, whereas HubSpot CRM is most compared with Attio, Odoo, Acumatica, monday.com and IQVIA Orchestrated Customer Engagement. See our Bitrix24 vs. HubSpot CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
