We compared HubSpot CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."
"I like how you can track one account from marketing to closing the deal. For example, suppose you generated a lead through marketing, you can then track it through to when the deal is closed."
"We can track clients through the system, which is a great feature. It supports cross-functional teams."
"The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us."
"It's highly reliable, and the flexibility it offers is noteworthy."
"The solution's greatest value lies in its online capability in terms of web content creation."
"Hubspot CRM also lets you make calls and send emails directly."
"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."
"I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload."
"The solution has helped us keep track of our work, by helping us keep organized in an environment that is friendly and easy to navigate."
"Has very good collaborative functions."
"Since I'm using it for a variety of purposes, not just project management, I can customize boards and workspaces based on the needs of that particular workflow."
"The feature that I have found the most valuable is the project labels and organizational tools."
"The filters are extremely useful."
"The global search is the solution's most valuable aspect."
"It is nice that you can color code everything."
"HubSpot CRM could improve by reducing the price."
"The product is not very scalable."
"Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."
"There is a limitation with the integration with other tools or workflows."
"The only thing that was tough was that the functionality was very dependent on the licensing level. So there were many things I wanted to do, but then I'd have to add on different licenses or purchase different add-ons."
"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."
"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."
"This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it."
"The product could have more templates."
"I'm not such a fan of the infinite scroll to the right."
"Having more integrations for different specialties that use Monday would be great."
"I find that I sometimes have used the "status" column has input values other than done, working on it, etc., which conflicts with this bigger picture, and over the years is building up in a way that looks daunting as I'm not sure how to go back and mark it another way, so I skip it."
"I would love to see better integration with Google Suite."
"Monday.com is always upgrading its features. I struggle to keep up with it all as I am not a tech expert."
"Perhaps a nice Outlook plugin to copy tasks from Outlook would be beneficial. The same could work on Gmail."
"We'd like to see cross-board automation."
HubSpot CRM is ranked 7th in CRM with 39 reviews while monday.com is ranked 3rd in CRM with 222 reviews. HubSpot CRM is rated 8.2, while monday.com is rated 9.4. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". HubSpot CRM is most compared with Attio, Odoo, Acumatica, Bitrix24 and IQVIA Orchestrated Customer Engagement, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo. See our HubSpot CRM vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.