We performed a comparison between BMC Helix Discovery and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"BMC provides great support. As managed service support, they are gold."
"It is a scalable solution."
"The data models are the most useful aspect of the solution."
"The solution is definitely useful."
"Accuracy and clarity are vastly improved for the service lines."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"All of the features are very suitable for us. It is also a stable solution."
"It provides us with improved maintenance cycles."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"An area that can be improved is the IoT."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"BMC Helix Discovery needs more customization options."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The license model could be more flexible and cheaper pricing."
"There are certain limitations in the mapping feature of the solution."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"It needs to improve user roles and access rights."
"Not a ten because the price is high."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
Earn 20 points
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Helix Discovery is rated 8.6, while VMware Service Manager is rated 7.2. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Remedy , ServiceNow Discovery and Qualys VMDR, whereas VMware Service Manager is most compared with . See our BMC Helix Discovery vs. VMware Service Manager report.
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