We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Accuracy and clarity are vastly improved for the service lines."
"The most valuable feature is the automated service mapping."
"It is a scalable solution."
"The data models are the most useful aspect of the solution."
"The initial setup was quite easy."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"The solution is very stable and powerful."
"The workflow makes things extremely efficient and it improves effectiveness."
"It's great to do statuses or to review tasks."
"I have found the workflows and integration the most valuable in this solution."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"It can scale well if you are managing IT assets."
"Everything about the schema, including the design of ServiceNow, is great."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"BMC Helix Discovery needs more customization options."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The solution is definitely useful."
"There are certain limitations in the mapping feature of the solution."
"The monitoring tools could be more stable."
"There is still room for improvement in terms of stability."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"The interface is not user-friendly."
"An area for improvement would be the accessibility of downloaded and compressed files."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with BMC Remedy , Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
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