We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The service management features are beneficial – very good."
"The incident management console is available out of the box."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The solution offers some very good features."
"It includes features for automation, such as smart reporting capabilities."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"We can manually capture the assets available within the location."
"We use it to create and manage our work orders."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"The initial setup is pretty easy."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"The solution must be flexible."
"There is room for improvement in terms of support."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The initial setup of BMC Remedy Asset Management was complex."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"Could be more user friendly for admins to manage."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.0, while BMC Track-It! is rated 7.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager and Qualys VMDR, whereas BMC Track-It! is most compared with ServiceNow. See our BMC Remedy vs. BMC Track-It! report.
See our list of best IT Asset Management vendors and best License Management vendors.
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