We performed a comparison between BMC Track-It! and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The initial setup is pretty easy."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"We can manually capture the assets available within the location."
"We use it to create and manage our work orders."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"Very easy to implement and to respond to my clients' needs."
"Identifies better ways to license software or eliminate unused software to save money."
"Very good incident management, chain management and problem management features."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"The area where we would like to see improvement is in the asset management module."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The solution is cumbersome to use."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Their self-service is not user friendly."
"They could improve license management, particularly when integrating different applications or toolsets."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The solution's user experience could be improved concerning its UI and portals."
"It's a little expensive compared to other tools."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Track-It! is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Track-It! is most compared with BMC Remedy , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our BMC Track-It! vs. ServiceNow report.
See our list of best IT Asset Management vendors.
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