We compared BMC TrueSight Operations Management and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The Event Management is outstanding; still is the most interesting part of the product."
"I believe that the ease of use and UI is great"
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The solution has a very good business event manager tool."
"The biggest thing for me is that it provided enough information for me to monitor. It alerts and provides you with the information you need."
"The most valuable feature of this solution is the monitoring capabilities."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"The most valuable feature is the graphical user interface."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass."
"There are a lot of valuable features with SolarWinds NPM. We can receive a lot of detailed data from the monitoring that can use useful for investigations, especially when you are troubleshooting. It is very helpful. Overall it was a very good experience."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The solution is a little obsolete."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"BMC TrueSight Operations Management could improve the reporting."
"The solution's support service could be better."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"If they could combine everything into one product, that would be very helpful."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"The evaluation time for the product is too short especially for large corporations."
"I would like to see some enhancement on the reporting side, such as making it a little bit easier to create reports or having a larger assortment of canned reports."
"SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery."
"The integration with the APIs and the web servers deployed can definitely be improved."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 19th in IT Infrastructure Monitoring with 50 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our BMC TrueSight Operations Management vs. SolarWinds NPM report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.