We performed a comparison between New Relic and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers better network monitoring, longer historical data retention, improved error debugging and log correlation, and better dashboard customization and access management. It also has a simpler user interface, easier setup process, and more straightforward pricing. While BMC TrueSight Operations Management has some valuable features, it needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards.
"It is very helpful to be able to apply rule-based routing to alerts."
"I believe that the ease of use and UI is great"
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"We can verify uptimes as another source of keeping devices in compliance."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"Server uptime is its most valuable feature."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The simplicity of the dashboard is very good."
"The most valuable feature is the ability to manage the application flow."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"It would be better if the initial setup and deployment were more straightforward."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The UI for the end users could be improved and more flexible than it is now."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The product must provide application or service monitoring features."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The solution needs to have staging."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The solution is quite expensive."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. BMC TrueSight Operations Management is rated 8.2, while New Relic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and Splunk ITSI (IT Service Intelligence), whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Honeycomb.io. See our BMC TrueSight Operations Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.