We performed a comparison between Cisco UCS Manager and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The interface is ergonomic and native. We can use UCS Manager to do all the configurations for the servers, including storage, networking, and all the other components we need inside the fabric. It's simple and flexible."
"The solution is highly scalable, mainly because of the templates that make it easy for you to actually edit on the system."
"The most valuable features are flexibility and management."
"It is more robust than other solutions. So, the stability is good."
"The hardware is very powerful and it is a stable solution."
"The flexibility and the ease in which the features can be expanded are the solution's most valuable aspects."
"We can configure the Cisco UCS Manager, the profiles and interactions with the resource we manage."
"The reporting functionality will give you any report you want."
"I am impressed with the tool's ability to track information in an easy way."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It is flexible. You can tune it, more or less, as you want."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the solution mostly for CMDB discovery."
"There is room for improvement in the software part of Cisco UCS Manager. It should be more user-friendly, especially when creating policies."
"The pricing can be better."
"We have three data centers and if we could manage all three data centers using one interface, it would be great."
"The integration with other solutions could be better. I think Cisco can only integrate using Intersight. There is a second interface available as a SaaS platform, in the cloud, or on-premise. It's based on the Redfish protocol, which is standard for all the B-series servers in the market. We can integrate other solutions using API."
"The interface and the way it is constructed is very complex. They should work to simplify it. It's quite difficult for somebody who doesn't know the product very well. Users should be able to get proficient with it faster. There's definitely room for improvement there."
"Cisco UCS is expensive compared to others. The Cisco UCS Chassis is more expensive than a standalone server, but some companies require standalone servers because of their production load and affordability. You need to pay more if you require more features on the Blade or if you need more ports on the switch."
"What's lacking in Cisco UCS Manager is the performance dashboard. If a blade has any performance issues, you should be able to create a dashboard on Cisco UCS Manager. Currently, this feature isn't present."
"The automation within the solution needs to be simplified."
"If you are new to using the solution, you will find the setup complex."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"There is room for improvement in the stability of ServiceNow."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The solution’s licensing cost could be improved."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
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Cisco UCS Manager is ranked 29th in IT Infrastructure Monitoring with 21 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Cisco UCS Manager is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco UCS Manager writes "Used to manage servers, monitor or manage firmware upgrades, and push policies". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco UCS Manager is most compared with Cisco Intersight, Nutanix Prism, HPE OneView, Zabbix and Datadog, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco UCS Manager vs. ServiceNow IT Operations Management report.
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