We performed a comparison between Datadog and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
"I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."
"We really like the charts and visualization."
"The ability to send notifications based on metadata from the monitor is helpful."
"I really enjoy the RUM monitoring features of Datadog. It allows us to monitor user behavior in a way we couldn't before."
"The monitoring functionality, in general, and tagging infrastructure are great."
"By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore."
"The visibility that it provides is valuable. It is helping in being proactive around incident management. It is helping us to be able to get more visibility into our customers' applications so that we can assist them at the application layer. We also provide them the infrastructure from an AWS standpoint. We are able to make sure that our customers are aware of certain critical things around the analytical piece of either the network or the application. We're able to call customers before they even know about the issue. From there, we can start putting together some change management processes and help them a bit."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It's easy to set up."
"Provides everything in one solution."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I like the solution mostly for CMDB discovery."
"The real issue with this product is cost control."
"It could probably be a little bit of a better user experience."
"The FinOps needs improvement."
"I would love to see support for front-end and mobile applications. Right now, it is mostly all back-end stuff. Being able to do some integration with our front-end products would be awesome."
"More pre-configured "Monitor Alerts" would be helpful."
"Datadog is so feature-rich that it is often hard to onboard new folks and tough to decide where to invest time."
"The ability to find what you are looking for when starting out could be improved."
"The on-premise version is very difficult to upgrade."
"I advise others not to customize a lot while using the solution."
"There is room for improvement in the stability of ServiceNow."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Service mapping is pretty limited."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
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Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Datadog is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), BMC TrueSight Operations Management and Dynatrace. See our Datadog vs. ServiceNow IT Operations Management report.
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