We compared Datadog and Dynatrace based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
The setup process for both Datadog and Dynatrace is generally seen as simple and uncomplicated. However, Datadog might necessitate some fine-tuning or the involvement of multiple teams, whereas Dynatrace is regarded as faster and easier to implement. Additionally, Dynatrace only requires a minimal deployment and maintenance effort, usually handled by one or two individuals even in larger settings.
Datadog offers useful features like customizable displays and data analysis, error tracking and log management, developer-friendly interface, and adaptable AI and ML capabilities. In contrast, Dynatrace excels in effortless setup, automatic infrastructure identification, intelligent problem detection, session playback, and comprehensive visibility and monitoring.
- Room for Improvement
Based on the feedback, Datadog could enhance its usability, integration capabilities, user interface intuitiveness, learning curve, monitoring of external websites, SSL security, and setup complexity. In contrast, Dynatrace could improve its user interface for management functions, handling of time zones, installation process, integration with network management tools, licensing process, documentation, and network performance monitoring.
Users have differing opinions on the setup cost of Datadog, with some finding it costly while others find it reasonable in comparison to other options. However, the pricing model lacks documentation and is confusing. In contrast, Dynatrace's pricing structure is complicated and not transparent, making accurate planning difficult. Despite being generally expensive, it provides good value for the money.
Users have reported experiencing various benefits when using Datadog, including time savings and the ability to identify and address blindspots. On the other hand, customers have found Dynatrace to be highly advantageous in terms of return on investment, with cost savings and reduced downtime being key outcomes.
The customer service and support for Datadog and Dynatrace have varying feedback. Some users appreciate the promptness and helpfulness of Datadog's support team, while others have experienced slow or unresponsive support, especially in the Asia-Pacific region. In contrast, Dynatrace generally provides responsive and available customer service, although some customers have encountered slower response times. Dynatrace's support team is praised for giving valuable answers, and they have a highly regarded customer success program called Dynatrace ONE. However, there is a need for improvement in terms of response time for both platforms.
Comparison Results
When comparing Datadog and Dynatrace, Datadog is regarded as simpler to set up and provides more flexibility and extra features. Users appreciate its dashboards, error reporting, user-friendliness, and the wide range of integrations it offers. On the other hand, Dynatrace is praised for its effortless deployment and automatic infrastructure detection, as well as its AI engine and visualization capabilities. However, users mention that improvements could be made to Dynatrace's user interface, licensing process, and documentation. Pricing and ROI experiences vary among users for both products, and customer service and support are generally satisfactory, with some room for enhancement.
"The network map is crucial in identifying bottlenecks and determining what needs more attention."
"They have a very good foundation in capturing metrics, logs, and traces. It's a very nice tool for that and it allows you to apply these monitoring tools in almost any technology."
"Overall, the Data UI and the usability of customer features continue to improve."
"The product has offered increased visibility via logging APM, metrics, RUM, etc."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"It has a nice UI."
"We find they have a very helpful alert system."
"I have found the logging and tracing features the most valuable."
"The dashboard customization based on the performance metric requirement is one of the most exciting features."
"You can do deep dive analysis and find root cause quickly."
"The solution provides a link between different items."
"It gives complete stats of the user and what they are doing."
"The Dynatrace solution has an important role in optimizing application code and SQL queries for customer solutions."
"No other provider gives us log ingestion, Kubernetes/Docker monitoring, and application monitoring for NodeJS."
"It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features."
"The most valuable feature is capture of 100% of the traffic. Also, exposure to downstream services, that might not necessarily be new, to everybody who's using applications. It triggers them and captures them and it gives visibility to some pieces that might be forgotten or even obscured."
"We primarily use the log management functionality, and the only feedback I have there is better fuzzy text searching in logs (the kind that Kibana has)."
"Some of the interface is still confusing to use."
"The incident management beta looks promising, but it is still missing the ability to automatically create incidents based on certain alerts."
"The ability to find what you are looking for when starting out could be improved."
"The installation is easy for me. However, if you are new to this solution it might not be so easy."
"I'd like to see better pricing and more integration in the next release."
"I would like the tooling to have better integration in Slack, specifically sending out reminders to the relevant people to take breaks, do a retrospective, and specify with emojis which messages to log."
"We need a lot of modules since we collect all data logs from all operating systems."
"They could spend more time and effort in creating brand awareness."
"They could also, develop an observability platform where you could have the ability to inject events, locks, and traces."
"I would say it's not scalable, because we've had to move large applications that were in a shared environment to their own separate Dynatrace server instance."
"Documentation is slightly in error as far as directory set ups and guidance. We came to our own solution for distributing the disk loads."
"The integration with PagerDuty is currently broken on mobile."
"The container platform could include more value-added features."
"JIRA integration should be enriched and more granular."
"On the side of the end user experience, I would suggest adding a new service for analyzing the backtrace of users."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews. Datadog is rated 8.6, while Dynatrace is rated 8.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". Datadog is most compared with Azure Monitor, New Relic, AWS X-Ray, Elastic Observability and AppDynamics, whereas Dynatrace is most compared with New Relic, AppDynamics, Splunk Enterprise Security, Azure Monitor and Elastic Observability. See our Datadog vs. Dynatrace report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Log Management vendors, and best Container Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
We also selected Dynatrace but for different reasons.
We were looking for a solution that integrated user experience to backend systems. The RUM data captured by Dynatrace and integration to the transaction trace is phenomenal.
Datadog was lacking in the APM space when we evaluated and was very limited specifically in real user monitoring.
I've seen an early preview of Dyantrace's latest logging capabilities and can say I'm very excited, to say the least. The solution is automated and traced. For a comprehensive solution to improve observability and reduce outage times we are very happy with Dynatrace.
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network monitoring capabilities that take into account their users’ need for the most in-depth and accurate information and solutions. It offers analysis powered by a cutting-edge and fully automated AI. This artificial intelligence is designed to spot in real time any issue that might appear in the network on both the code and the infrastructure levels. Network administrators will be offered an in-depth analysis of the issue. The report will show the nature of the problem, where in the network it can be located, and potential solutions that can be implemented. Dynatrace’s real-time reporting significantly cuts down the response time of administrators to issues.
Datadog’s network monitoring software does not offer AI reporting or analysis. While it does offer features that enable users to track issues in their networks, it does not offer anything that is as robust and in-depth as Dynatrace’s fully automated AI. Administrators have to go and constantly monitor the network for issues instead of receiving automatic notifications that can direct them to the problems at hand.
Dynatrace’s dashboards can take the data that the AI collects and lay it out for the administrative or executive teams in clear ways. It is easy to customize these dashboards according to what you need. In fact, the creation of dashboards is now automated. You tell the software what you want to see and it will build the dashboard for you.
Datadog offers dashboards that provide near real-time visibility. They track the health of the network applications and provide indicators of the network’s overall condition. These dashboards are somewhat easy to create. However, they lack the automation that Dynatrace provides.
Conclusion
While Datadog offers a solution that can provide effective network monitoring, Dynatrace’s features make it a better option. Its AI and automation make it a far more effective product.