We performed a comparison between Dynatrace and New Relic based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace is the preferred option over New Relic based on user reviews. It offers better AI capabilities, real user monitoring, session replay, and synthetic monitoring functionalities. Dynatrace has good visibility and can thoroughly scan services and applications with the ability to analyze traffic. Dynatrace's pricing and licensing are mixed, but it has provided cost savings through automation and decreased mean time to identification and repair.
"The solution is amazing, it does well when you need to use it."
"We got firsthand RCA as soon as we finished implementation."
"It was delivered when we wanted it and has performed exceptionally well."
"Everybody can show charts and metrics, but Dynatrace’s infographics are amazing. The dashboarding is simply best in class."
"The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site."
"With the latest version, the AI engine highlights the root causes automatically."
"Dynatrace shows the customer path, common errors on desktop and mobile, and allows us to achieve faster page loads."
"On the Managed side tech support has been pretty good. Stuff gets turned around pretty quickly. With them being able to do the remote management from the back-end, they are able to fix stuff up if they need to."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The monitoring so far has been good and we are happy with it."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The product's initial setup phase was very easy."
"I have not had very positive experiences with tech support in the last year. I found them to be arrogant, rude, not solving my problems, and not interested in solving my problems."
"The integration with PagerDuty is currently broken on mobile."
"In AppMon, the performance could be improved. That is the one thing I am most interested in."
"As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool."
"More integrations could prove very beneficial to us."
"The plugin architecture is not very flexible, which makes it difficult to add the custom monitoring not available through Dynatrace, specifically around file monitoring."
"Bring the interface to the same level as OneAgent."
"I would like to see AppMon also integrated in the Dynatrace portal. There are certain features, which I am not saying are not there in Dynatrace, but I am used to in AppMon."
"They should bring the pricing down to be more competitive."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The solution only supports the cloud platform and not on-premises."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"It is very difficult to award the service level cycles at an endpoint level."
"The scalability can be improved."
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Dynatrace is rated 8.8, while New Relic is rated 8.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Dynatrace is most compared with Datadog, AppDynamics, Splunk Enterprise Security, Azure Monitor and Elastic Observability, whereas New Relic is most compared with Datadog, Elastic Observability, Grafana, Prometheus and Azure Monitor. See our Dynatrace vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Mobile APM vendors, and best AIOps vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future. We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation. We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing. Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.
I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions. You will need additional monitoring products to capture data and feed them. Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment.
Here's a quick pro/con list on Dynatrace & New Relic from our analysis.
New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product.
New Relic Cons: Requires lots of manual configurations to implement and support. Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.
Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful. High integration of infra and APM data for full-stack observability and engineering. Topology and trace discovery is more reliable than other products or our CMDB. Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting. AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project.
Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis. Host, process, and service data is not available to query within the product. Alarm processing lacks some granular controls. The Plug-in library is less robust.
Good luck with your decision!
We are currently going through a paper-based analysis to select an Enterprise APM solution.
Our Contenders are
1. Dynatrace
2. Cisco(AppDynamics)
3. Broadcom DX-APM
Shortlisted based on existing relationships with other products and services they provide.
We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.
With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :
Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Thanks