We performed a comparison between Datadog and WhatsUp Gold based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog offers valuable features like dashboards, reporting, error reporting, log centralization, user-friendliness for development teams, and flexibility with AI and ML capabilities. WhatsUp Gold is highly valued for its ability to automatically scan for rogue devices, cost-effectiveness, NetFlow monitoring, and server health and uptime. Datadog could enhance its usability, integration, user interface, learning curve, external website monitoring, and SSL security. WhatsUp Gold could improve its release cadence, clarity of point system, real-time monitoring, configuration management, and integration with different vendors.
Service and Support: The customer service for Datadog has been commended for its prompt and readily available assistance. Users have reported receiving instant responses and timely support. However, there have been instances of slow or unresponsive support, particularly in the Asia-Pacific region. WhatsUp Gold customer service has received a range of feedback. Some users have praised the technical support as excellent and helpful while others have encountered challenges in reaching out to support and have noted a scarcity of certified engineers in certain countries.
Ease of Deployment: Users find the initial setup of Datadog to be simple and uncomplicated, often receiving help from service providers or technical support. WhatsUp Gold's setup process is also described as uncomplicated and straightforward, especially for smaller teams.
Pricing: Datadog's setup cost has mixed opinions, with some users finding it expensive while others find it reasonable. The pricing model can be confusing and may become costly if certain features are extensively used. WhatsUp Gold offers clear pricing per device per year, without any hidden fees. Its price is considered good and reasonable, and licenses are perpetual and auto-renewable.
ROI: Users have reported experiencing varying levels of ROI with Datadog. Some have mentioned that they have achieved high ROI through time savings and faster debugging. However, there is no specific mention of the ROI for WhatsUp Gold, and the user reviews for this product vary.
Comparison Results: Datadog emerges as the preferred choice when compared to WhatsUp Gold. Users highly appreciate the ease of use and setup of Datadog, along with its impressive dashboards, error reporting, log centralization, and troubleshooting features. Its user-friendliness for development teams, user interface, integrations, and observability capabilities are also valued.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The many dozens of integrations that the solution brings out of the box are excellent."
"Datadog has helped us a ton by allowing us to set up a multitude of easily configurable alarms across our tech stack and infrastructure."
"Excellent autocomplete for everything in the UI."
"By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore."
"Straightforward to integrate and automate."
"Flame graphs are pretty useful for understanding how GraphQL resolves our federated queries when it comes to identifying slow points in our requests. In our microservice environment with 170 services."
"We've been able to glean from the monitors what servers are down, and can alert the team in Slack."
"The initial setup is very straightforward."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"Auto scanning is most valuable. It looks for rogue devices on your network."
"It handles the basics of monitoring."
"This is a good, stable network monitoring solution for devices."
"The most valuable features are network bandwidth monitoring and monitoring device health."
"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."
"It is stable."
"The threshold alerting is the most valuable feature."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"To be very fair, I haven't had enough experience with Datadog to pick out improvements."
"Lacks some flexibility in the customization."
"It would be nice to be able to graph metrics by excluding certain tags (like you can do in monitors)."
"Datadog could make their use cases more visible either through their docs or tutorial videos."
"Additional metrics should be included."
"The solution needs to integrate AI tools."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"The product is quite complex, and there are so many features that I either didn't know about or wasn't sure how to use."
"Regional product team support is not very good."
"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."
"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."
"I might like to see a better interface in the future."
"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."
"We can never achieve or get a good picture of the network topology."
"Importing the maps and being able to customize them could be easier."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
More Juniper Mist Premium Analytics Pricing and Cost Advice →
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while WhatsUp Gold is ranked 31st in Application Performance Monitoring (APM) and Observability with 22 reviews. Datadog is rated 8.6, while WhatsUp Gold is rated 7.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas WhatsUp Gold is most compared with Grafana, SolarWinds NPM, Zabbix, PRTG Network Monitor and Nagios XI. See our Datadog vs. WhatsUp Gold report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.