We performed a comparison between Freshsales and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Freshsales is user-friendly, scalable and stable."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"The initial setup is pretty fast."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"The most valuable feature of Zoho CRM is its ease of use."
"We can customize the solution the way we want to."
"The user interface, especially the dashboard, offers good navigation."
"Zoho CRM's best feature is its reporting."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The solution needs to improve the user experience and leads capture."
"It lacks customizability for complex and larger use cases."
"The price of this solution could be improved as well as the reporting functionality."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"I would like to see more integrations and customization options in the next release."
"The support is not quite good."
"Adding a new contract to the solution is quite complicated."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"I'm not sure that there is scalability potential for enterprises."
Freshsales is ranked 35th in CRM with 5 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Freshsales is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Freshsales is most compared with monday.com, Apollo.io and Blackbaud CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Freshsales vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
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