We compared Monday.com and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"Monday.com increases the transparency of project management and team management."
"The customization ability of Monday is unmatched."
"It has improved our organizational skills and kept us up to the task."
"Since I'm using it for a variety of purposes, not just project management, I can customize boards and workspaces based on the needs of that particular workflow."
"The product is quite simple to use."
"I love the automation and level of customization available for the automation."
"Monday.com has provided a centralized and easy-to-use area for my team to store all of our information and collaborate together."
"The global search is the solution's most valuable aspect."
"For the most part, the solution is stable."
"The solution has an efficient notification feature."
"It is customizable. We have customized the CRM according to our needs."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"We can customize the solution the way we want to."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"Zoho CRM is very simple and easy to use."
"One thing that would be cool is if Monday had a chat feature."
"I work with many internet tabs open and would prefer having Monday.com as a separate program - not opened via the website."
"The tool is beneficial for some businesses yet prohibitively expensive for others."
"Perhaps a direct interface integration with social media channels would be ideal."
"It does have some native report widgets, but there are limitations on those. They're still building that capability out in my opinion. The reporting in monday.com is probably the weakest link, but there are third-party apps that you can add in that do some great reporting for you. You can also tie monday.com into a data warehouse and use something like Tableau, Power BI, or any reporting tool that can report out of a data warehouse to get the more in-depth reports that you need. Monday.com will get there, but it doesn't seem to be one of their top priorities."
"Now, we are using a cloud option and then we send the link on Monday to the other team members. It was too slow and with some bugs sometimes."
"The solution really needs to offer templates."
"Currently, we run our accounting on Quickbooks Online and we are forced to use their reporting tools to bring out the data we want to see. I would much rather have Quickbooks integration that allows us to more seamlessly pull transactions into Monday in real-time and allow us to manipulate that data on the Monday interface."
"I'm not sure that there is scalability potential for enterprises."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"I'd like the solution to offer more integrations with other products."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"They should provide an option to customize modules."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The support response time for this solution could be improved."
monday.com is ranked 1st in CRM with 222 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. monday.com is rated 9.4, while Zoho CRM is rated 8.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Microsoft Project and Odoo, whereas Zoho CRM is most compared with SAP CRM, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Zoho CRM vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.