We performed a comparison between HPE OneView and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We lose less time managing the machines."
"The solution's technical support was great...The initial setup of HPE OneView was easy."
"If you have a lot of devices, like we do, then you have to have one single pane of view, otherwise we lose too much time. So, we needed this type of solution."
"Administration-wise it's going to be easier. More smooth and more flexible."
"It gives us a view of all our servers, which we did not have before in real-time."
"Gives the business interfaces to view real-time pictures of IT business services."
"The easy user interface was what I found most valuable in HPE OneView. For example, if I wanted to know the infrastructure status or I needed to send in any change commands, HPE OneView had simple buttons."
"Just the ability to provision the servers with storage and network everything within one interface, not having to go into multiple interfaces to provision those pieces."
"It is flexible. You can tune it, more or less, as you want."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The asset management tools are very valuable."
"I like the solution due to the fact that it's scalable."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The solution's console can be improved by making it more user-friendly and adding the capability to filter the reports out using only the information required."
"We've had a few issues. We just upgraded to the 3.9.0 version. We think that now that we are on that version, hopefully a lot of those things are going to go away for us."
"Technical support is not very good. The engineers do not know a lot about the product, even when asked simplistic questions."
"I had some minor difficulties with upgrading, but the solution still works fine."
"One thing which is missing is that you can't actually log a support call yourself."
"We ran into a couple of issues here and there with the baselines for the firmware and not having enough space on the appliance itself to be able to have more than two baselines."
"I would like to see them expand into other cloud platforms, non-HPE platforms."
"I have to chop it up into smaller parts, because I have an installation in Europe and it covers the whole world. That is not so good. They need to be more localized, so I am going to chop it up into smaller bits."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"I would like more manual issues to have automated report-facing options."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Service mapping is pretty limited."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The tool can be improved by including more detailed information to assist new users."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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HPE OneView is ranked 16th in IT Infrastructure Monitoring with 80 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. HPE OneView is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of HPE OneView writes "Provides firmware compliance and the ability to connect to iPO". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". HPE OneView is most compared with Cisco Intersight, Dell CloudIQ, Zabbix, Lenovo XClarity Orchestrator and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and LogicMonitor. See our HPE OneView vs. ServiceNow IT Operations Management report.
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