We performed a comparison between Huawei eSight and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Huawei eSight provides businesses with monitoring capabilities of network devices across your network."
"The most important features are alarm management and the visualization of the health of our network devices."
"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."
"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."
"The product is stable."
"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."
"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."
"We can scale the solution."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Provides everything in one solution."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The scalability of ServiceNow is good."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"ServiceNow IT Operations Management is a stable product."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."
"This solution could be improved by offering monitoring for all devices and not only Huawei devices."
"eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."
"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."
"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."
"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."
"The price could be less costly."
"It is not a very flexible product."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The product needs to add a workflow insight tool."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
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Huawei eSight is ranked 53rd in IT Infrastructure Monitoring with 8 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Huawei eSight is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Huawei eSight writes "Useful RTLS feature and good support but needs automation options and better wireless reporting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Huawei eSight is most compared with Cisco DNA Center, Zabbix, Cisco Prime, PRTG Network Monitor and HPE OneView, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Huawei eSight vs. ServiceNow IT Operations Management report.
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