We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"The most valuable feature is the ability to correct maintenance."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"Has a powerful audit combination that helps achieve high accuracy."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The platform is easy to use."
"We get software developed faster."
"JSM's best feature is the integration with other Jira products."
"The customer portal allows users to register tickets themselves."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"The dashboards in Jira have been the most useful feature."
"A good organizational tool."
"I think one of the most valuable things is that it's all integrated."
"There are always ways to improve and make things better."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Maximo is a big system, so the initial setup is complex."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"The latest version is slow due to the power it requires."
"JIRA Service could benefit from improvements to its voice support."
"This solution lacks features for project management."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"The initial setup is very complex."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"It is difficult to navigate if you don't have any prior knowledge."
"Lacks an interface where the customer can report issues."
"Cost has prohibited us from switching entirely to this solution."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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