We performed a comparison between IBM Maximo and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."Work order management and scalability enables the businesses' needs to be met."
"The most powerful features are the database and integration with CMDB."
"Maximo is very stable. We really do not have problem with stability."
"The most valuable features are the ability to create work orders and preventative maintenance."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"Its capabilities let us organize our work."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"The analytics - we like to keep track of how much work everyone is doing."
"It has more extensive features as compared to the other competitors."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"The look and feel is a valuable benefit for adoption."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"The initial setup was complex, because it is a complex product."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"There are always ways to improve and make things better."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Integration capabilities can improve."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The product’s standard user experience is not the best."
"The high price is a huge barrier in Portugal."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IBM Maximo is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Maximo is most compared with JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and Microsoft Dynamics CRM.
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