We performed a comparison between IQVIA Orchestrated Customer Engagement and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."I've found the customer 360 degree view to be valuable."
"Zoho CRM is easy to use and easy to understand."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"There are many features that capture customer data."
"The most valuable feature of Zoho CRM is its ease of use."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"The customization options for roles in Zoho CRM are currently limited."
"The MCR capabilities have some limitations."
"The integration should be more user-friendly."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"Adding a new contract to the solution is quite complicated."
"The product's scalability and stability need improvement."
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IQVIA Orchestrated Customer Engagement is ranked 35th in CRM while Zoho CRM is ranked 6th in CRM with 47 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Zoho CRM is rated 8.0. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud and HubSpot CRM, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24, Microsoft Dynamics CRM and Oracle CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.