We performed a comparison between Jira and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Overall, the solution is very nice and has a variety of great features."
"Integration is good."
"The most valuable feature of this solution is the source linking on the commit level to git."
"JIRA's technical support is absolutely fantabulous. I had used it in the past when I was working at my previous organization. And when we wanted to link it with a framework, they helped us out with the API we were looking for."
"The sprint tracking is really helpful and very convenient."
"We use Jira for project management and tracking."
"I have found Jira to be scalable."
"The solution helps a lot with scrums."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"This solution provides easy collaboration and allows non-building users to use the system without requiring a license."
"The management aspect is the most valuable. You can also prioritize tasks and then view tasks by priorities as passports."
"The fact that you can have different access groups is definitely a pro for Smartsheet. It also has the ability to integrate with a lot of tools."
"It is a stable and scalable solution."
"The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces."
"I like that Smartsheet integrates Excel with a cloud-based project management software."
"The most valuable features of Smartsheet are its collaboration tools, the ability to centralize and prioritize projects, and robust reporting capabilities."
"There's a really steep learning curve for configuration."
"The user interface and views on different devices should be improved."
"It would be ideal if Jira had future functionalities to integrate more easily with various aspects of code reviews."
"I would like to see test execution modules."
"The documentation on how to create dashboards and take advantage of other features in the tool are areas where the tool has certain shortcomings."
"Some small issues with stability."
"I would like to see more robust release management within the tool."
"Once a story is closed, all the records, versions, and documentation associated with it are gone. We lose the traceability of what was done."
"There are some pain points for me. Other people use it a little differently, but I would like to be able to do a little more with it. I would like database functionality with it wherein if I bring in several Excel spreadsheets of data and load them into Smartsheets, I should be able to make a correlation between an index field and run a report against those two. I can do it, but it's a little clunky. So, I need a little more experience to feel comfortable doing that."
"Smartsheet could improve the UI and integrations. Some of Smartsheet's competitors have more than 2,000 integrations while Smartsheet only has approximately 40 integration applications."
"If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal."
"The long-term timelines could be improved, especially the visuals on the projection Gantt chart."
"The integration with Microsoft products should be improved."
"It already has a really powerful Export to Excel feature, but it can have an Excel add-on. The way to set up single sign-on wasn't too easy in the beginning, and it was hard to get hold of customer service. They should make it easier to set up SSO. Smartsheet's customer service also definitely needs to be improved."
"We have to manually put in every dependency in Smartsheet."
"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them."
Jira is ranked 4th in Project Management Software with 266 reviews while Smartsheet is ranked 5th in Project Management Software with 34 reviews. Jira is rated 8.2, while Smartsheet is rated 8.2. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM, whereas Smartsheet is most compared with Microsoft Project, ServiceNow Strategic Portfolio Management, Spreadsheet.com, Adobe Workfront and Planview PPM Pro. See our Jira vs. Smartsheet report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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