We performed a comparison between Kaseya VSA and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The most valuable features of this solution are automation, inventory, and patch management."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"Kesaya is highly configurable."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The remote support is the most valuable aspect of the solution."
"The solution was scalable."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"Reporting tools are a great feature along with the ability to create customized reports for you"
"SolarWinds NPM provides an overview of network monitoring, extending its capabilities to cover other aspects, such as virtual machines and servers. The platform has features like NetPath, which is particularly beneficial for end-users, offering insights into issues like latency, packet loss, and connectivity problems with routers, switches, or servers."
"The most valuable feature of this solution is the alerts."
"There are a lot of valuable features with SolarWinds NPM. We can receive a lot of detailed data from the monitoring that can use useful for investigations, especially when you are troubleshooting. It is very helpful. Overall it was a very good experience."
"It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring."
"The product covers our needs for the basic care and feeding of servers, whether they are physical or virtual."
"The stability of the solution is good but it can be improved."
"The audit and KNM tools could improve."
"The agent-based monitoring solution can be improved."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"I believe we should include a VSA license to provide complete endpoint management."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"It never functioned as intended."
"The deployment process could be better."
"The solution is not always good with new features, so it's take a long time."
"Sometimes there are issues when upgrading to a new version of the product."
"An area for improvement in SolarWinds NPM is the short retention period. Currently, it's just for seven days of data, which is very low, making it hard for my organization to keep that data. SolarWinds recommended a seven-day retention period, but my organization needs a fourteen-day data retention period. Hence, I'd like an increase in the retention period or the database limit in SolarWinds NPM because you can't go back to the data for any investigation if seven days have passed. Another area for improvement in SolarWinds NPM is the database, which needs to be a bit more mature. I want a modified database in the next release of SolarWinds NPM. I'd also like more options added to groups because, currently, it's very limited."
"It would be good to have high security."
"If they did some type of synthetic monitoring, it would have been better."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"Consolidation of platforms would provide a smoother experience."
"Currently lacks integration with SMS services."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Kaseya VSA is rated 7.6, while SolarWinds NPM is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and N-able N-sight Remote Monitoring & Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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