We performed a comparison between Kaseya VSA and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"Kaseya VSA's best features are auditing and reporting."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"Provides efficient automation."
"The remote support is the most valuable aspect of the solution."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The solution allows for good integration with other products."
"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."
"The most valuable feature is the alert and alarm monitoring."
"The pricing of the product is reasonable."
"The most valuable feature is service assurance."
"Health and communication links availability."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"We like the user-interface for this solution, which makes it an easy to use tool."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The stability of the solution is good but it can be improved."
"I believe we should include a VSA license to provide complete endpoint management."
"It never functioned as intended."
"I would like to see improved virtual infrastructure management."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Improvement is needed as per customer requirements."
"If Zabbix had a better dashboard then it would be nice."
"The documentation could be improved."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
"Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products."
"The reports are not great and should be improved."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. Kaseya VSA is rated 7.6, while Zabbix is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Quest KACE Systems Management, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM.
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