We compared Microsoft Azure API Management and Kong Enterprise based on our user's reviews in several parameters.
Microsoft Azure API Management stands out for its customer service and variety of pricing options, providing flexibility and value for money. Meanwhile, Kong Enterprise excels in API management capabilities and advanced security features, with praised scalability and reliability. Users highlight the need for improvements in Azure's user interface and Kong's scaling capabilities.
Features: Microsoft Azure API Management is valued for its user-friendly interface, seamless integration, and excellent security measures. On the other hand, Kong Enterprise is praised for its exceptional API management capabilities, advanced security features, and comprehensive documentation.
Pricing and ROI: When comparing the setup cost of Microsoft Azure API Management and Kong Enterprise, user feedback shows that Azure API Management offers reasonable setup costs with a streamlined onboarding process. On the other hand, Kong Enterprise users have provided insights into the costs and ease of setup but no specific information on the setup cost itself., Microsoft Azure API Management has been praised for its positive ROI, with increased efficiency, scalability, cost savings, and improved API performance. Kong Enterprise also delivers favorable ROI, enhancing business outcomes, revenue growth, efficiency, scalability, cost savings, and customer experiences.
Room for Improvement: The Microsoft Azure API Management product could benefit from improvements in user experience, documentation, support, and performance. In contrast, Kong Enterprise could enhance its scaling capabilities, user interface, documentation, error handling, and performance optimization.
Deployment and customer support: The reviews of Microsoft Azure API Management indicate varying durations for deployment and setup, ranging from one week to three months. In contrast, the reviews for Kong Enterprise also show varied durations, with some users taking a week for deployment and setup, while others taking three months. The context in which these terms are used needs to be carefully evaluated for accurate evaluation., Microsoft Azure API Management has received positive feedback for its exceptional customer service, praised for its prompt and effective assistance. Users appreciate the knowledgeable and friendly support team. Kong Enterprise's customer service is highly praised too, with prompt and effective assistance and a friendly and knowledgeable support team.
The summary above is based on 50 interviews we conducted recently with Microsoft Azure API Management and Kong Enterprise users. To access the review's full transcripts, download our report.
"The solution's technical support is good and fast in terms of responsiveness and problem-solving skills."
"The most valuable features of Kong Enterprise are the out-of-the-box open source easy functionality."
"The most valuable feature of the solution stems from the fact that it seamlessly supports a vast number of tools."
"In our buying companies' perspective, it was easier to use compared to other platforms. The markets were pretty familiar with the solutions."
"We use the solution for load-balancing, caching, and rate-limiting APIs."
"The most valuable feature of Kong Enterprise is its capability to integrate with various security tools."
"I like everything about it. It provides the security we need."
"Kong Enterprise comes with some ready plug-ins, which is very good for the customers."
"The most valuable features are the ease of use and it is a platform that has self-enablement for the customers to be able to register themselves."
"Microsoft Azure API Management is better because it has a DevOps integration by default."
"I like the API Management functions."
"We're pretty much using all of the monetizations features out of the API manager so we can put up a portal and have a dev portal and then a prod portal and do rate limiting."
"There were no scalability issues."
"Azure API Management is an API gateway that can be used for different purposes, for example, to monetize APIs."
"Microsoft Azure API Management has many valuable features. One is the developer portal, that's very useful for teams. The tool also provides layers of security. I also found the caching, automatic documentation, and version management functionalities most valuable."
"I like API Management's ability to do hybrid cloud stuff."
"It becomes difficult if you try to scale it up to multiple clusters."
"The technical support team's response time needs to be improved."
"They could focus more on pricing."
"Understanding the configurations and knowing what needs to be done can be a bit difficult initially."
"Kong Enterprise has decided not to support the web portal feature anymore, but I think that feature should stay in the on-premises solution."
"Kong Enterprise fails to provide live tracing of the APIs, which is possible nowadays."
"The OS upgrades are not as frequent as they should be and they are bulky."
"The tool needs improvement in UX."
"I would like to see more integration with other platforms, as well as increased security."
"When you start with Azure API management, you also need to onboard the Azure console and the Azure cloud environment, which comes with a price."
"In the API you need to delete the suffix. It is annoying that you need to have a suffix. We can add a suffix at the API level, not at the operation level, and that could be improved on."
"Specific to API development, I think Microsoft is still far behind AWS. AWS has grown by leaps and bounds, and Microsoft is a close second. But in terms of features and other stuff they provide, Microsoft's compatibility with publicly available APIs is a little limited. So, that is a little bit of a constraint. But what they provide is good, it's just that they need to build more on their API suite. I think Google is doing a really good job at that."
"Support for GraphQL could be better."
"Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless. There should be less manual migration when several teams work together to publish code to the DevOps."
"Price is the first thing that comes to mind. It's quite expensive, which could be a barrier for some users."
"The documentation could be improved for the customer."
More Microsoft Azure API Management Pricing and Cost Advice →
Kong Gateway Enterprise is ranked 6th in API Management with 20 reviews while Microsoft Azure API Management is ranked 1st in API Management with 68 reviews. Kong Gateway Enterprise is rated 7.8, while Microsoft Azure API Management is rated 7.8. The top reviewer of Kong Gateway Enterprise writes "Provides role-based access control and can be easily customized with Lua script". On the other hand, the top reviewer of Microsoft Azure API Management writes "Efficiently manages and monetizes API ". Kong Gateway Enterprise is most compared with WSO2 API Manager, Apigee, Apache APISIX, Layer7 API Management and MuleSoft Anypoint API Manager, whereas Microsoft Azure API Management is most compared with Amazon API Gateway, Apigee, MuleSoft Anypoint API Manager, IBM API Connect and WSO2 API Manager. See our Kong Gateway Enterprise vs. Microsoft Azure API Management report.
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