We performed a comparison between ManageEngine ServiceDesk Plus and N-able MSP Manager based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product scales up effortlessly and you can easily add users."
"Referring to its on-premises deployment, it is easy to use and easy to deploy. Cloud deployment is done on its own. It is very easy to navigate, and the GUI is quite friendly. In terms of product functionality, we really like the ESL version. We can host multiple instances of services on a single server, such as one help desk and multiple instances."
"The tool's most valuable feature is task creation. The tickets get timestamps as well."
"The solution overall has been quite stable."
"ManageEngine is flexible and user friendly. Creating a ticket is quite easy. So is configuring SLA's and generating reports. It is straightforward to use."
"Easy to setup with a user-friendly interface that works well on cloud. It has a lot of important features: workflow builder, configuration management database, and recorded solutions."
"It's very easy to customize the tool to your business needs."
"The product is extremely user-friendly. It is easy to build the workflows and electronic forms."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"The reporting capabilities are not as good as Ivanti's. So, ManageEngine could certainly improve on that."
"The documentation could be improved."
"The solution’s reporting could be improved."
"We'd like to have more integration into other platforms."
"I think the user interface needs to be improved and needs to be enhanced to be more supportive to users."
"I expected more features than it has. The flexibility is missing. I also was expecting a different level of configuration and segregation."
"They could improve the screens."
"For ITIL functions, it should be more complex, including financial functions. We are expecting it to be easier for customization within workflows and templates."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The tool needs to improve its customization of the user interface."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. ManageEngine ServiceDesk Plus is rated 8.0, while N-able MSP Manager is rated 8.4. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and SCSM, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk. See our ManageEngine ServiceDesk Plus vs. N-able MSP Manager report.
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