We performed a comparison between Microsoft Configuration Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."This has made the management of our environment easier."
"It has the ability to perform mass distribution."
"I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune."
"It gives us the ability to set up schedules, according to what our security requirements are, to automate the patching of our servers and desktops."
"The solution is stable."
"Technical support was helpful and responsive."
"With the right administrator, application deployment can do wonders."
"The initial setup is fairly straightforward."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"Microsoft should extend support for additional platforms."
"Our company would prefer not rebooting computers while people are using them. There seems to be no strategy behind it."
"The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."
"One area of improvement is regarding the patching of Office 365 products. We have some difficulties on this side, and it can be improved."
"I currently need to increase my compliance level in the patching processes which this solution could improve on."
"The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated."
"It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better. In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users."
"Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
More Microsoft Configuration Manager Pricing and Cost Advice →
More SymphonyAI IT Service Management Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while SymphonyAI IT Service Management is ranked 21st in IT Service Management (ITSM) with 5 reviews. Microsoft Configuration Manager is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Microsoft Configuration Manager writes "Affordable, easy to use, and easy to understand". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and Microsoft Intune, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management and IBM SmartCloud Control Desk.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.