We performed a comparison between Microsoft Dynamics CRM and NetSuite ERP based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."The support is brilliant. All OEMs are pretty helpful."
"The solution is scalable."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"Multifeatured CRM software with good stability and scalability."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The most valuable feature in NetSuite ERP is the user interface."
"We use it for the projects we do in the telecom industry."
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"NetSuite is a better value than some competing solutions. The fee structure is simpler, and other ERP solutions don't offer as many options for configuration."
"The most valuable feature is that it works according to how the Internet works."
"It is a very solid product for finance and procure-to-pay processes."
"NetSuite ERP is good for a trading company that involves buying and selling."
"NetSuite ERP has dramatically improved our organization. We went from QuickBooks to NetSuite. You can compare this transition to changing from tennis shoes to a flying car."
"It could be less complicated for smaller organizations."
"It would be better if it were more secure."
"The product is very old."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"The solution's interface has room for improvement."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"From my experience, the solution's tech support could improve with a quicker response time."
"The solution is not user-friendly and it is complex to use."
"The solution could be more stable."
"If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers."
"I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency."
"As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways."
"There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect."
"In NetSuite ERP, they should focus on offering better customization options."
"Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while NetSuite ERP is ranked 1st in Cloud ERP with 33 reviews. Microsoft Dynamics CRM is rated 7.8, while NetSuite ERP is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan.
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