We performed a comparison between Microsoft Dynamics CRM and Odoo based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"It's a good solution for enterprise-level companies."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"The support is brilliant. All OEMs are pretty helpful."
"The initial setup is pretty straightforward."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
"Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."
"The scalability is very good. There are over 100+ end users in our company."
"The most valuable feature of Odoo is the fingerprint feature."
"The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."
"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."
"It allows us to organize and improve portfolio management."
"Odoo is highly scalable."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"The product is very old."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The solution could improve by having better integration documentation."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
"The most valuable feature of Odoo is the fingerprint feature."
"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."
"The range of choices and functionalities has space for enhancement."
"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"Odoo does not provide integration with other third-party apps like Shopify."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Odoo is ranked 11th in CRM with 31 reviews. Microsoft Dynamics CRM is rated 7.8, while Odoo is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Odoo writes "A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Bigin by Zoho CRM. See our Microsoft Dynamics CRM vs. Odoo report.
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