We compared Microsoft Exchange Online Protection and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"The basic features are okay and I'm satisfied with the Defender."
"The benefit that stands out to me is the ability for multiple individuals to collaborate simultaneously within the same document. Additionally, there is the option to save the document directly in the integrated OneDrive or SharePoint."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications."
"Microsoft Defender for Office 365 is a stable solution."
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"You can use the product to create special accounts."
"In general, my company is happy with Microsoft support...My company hasn't faced any stability issues with the solution."
"The threat management feature includes policies and alerts that are valuable."
"It's all running in the backend, so it doesn't affect the app functionality."
"The most valuable features of Microsoft Exchange Online Protection are the EOP, ATP, safe links, fishing, and antispam."
"We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features."
"The initial setup of Microsoft Exchange Online Protection was easy."
"We like the holding facility that is available for potentially suspicious URL's. This allows a real-time review to be performed before the email reaches a users inbox."
"The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient."
"The email and the signature based protection is the most valuable feature."
"The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning."
"The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
"The integration capability of the solution is good."
"The technical support is good."
"It does a good job of ensuring users are not compromised via email."
"The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"The pre-sales cost calculations could be more transparent."
"The product must provide better malware detection."
"We need to be able to whitelist data at the backend."
"The visibility for the weaknesses in the system and unauthorized access can be improved."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"You should be able to deploy Defender for every subscription without the need to add servers."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"Not all settings can be configured automatically and most still require manual configuration. However, there is an automation tool available that can be used to input all the configurations either as a script or a tool it would be helpful."
"Online Protection has an issue in that it doesn't provide an option to stop impersonation."
"The solution can be complex at times. It would be nice to have the on-server version. It needs to improve the stability as well."
"When the product is being updated, it changes some of the setups. The support team is also not good."
"The biggest issue that I experience is that Microsoft keeps moving things around, and it's very inconsistent as to where you find the information when you're trying to work on different pieces."
"It would be helpful for customers if Plan 1 features were included with EOP."
"The security features could be better."
"It doesn't protect against everything. We do need protection for, for example, endpoints."
"Sometimes malicious email gets past the email gateway."
"In terms of improvement, reducing false positives would improve the system."
"The patch management could improve in Trend Micro Email Security."
"The enterprise security feature needs improvement."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case."
"It is a bit expensive than the market price."
"The send box needs improvement to match other products."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
More Microsoft Exchange Online Protection (EOP) Pricing and Cost Advice →
Microsoft Exchange Online Protection (EOP) is ranked 3rd in Email Security with 34 reviews while Trend Micro Email Security is ranked 8th in Email Security with 24 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while Trend Micro Email Security is rated 8.0. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Fortinet FortiMail, Mimecast Email Security and Symantec Messaging Gateway, whereas Trend Micro Email Security is most compared with Cisco Secure Email, Fortinet FortiMail, Trend Micro InterScan Messaging Security, Barracuda Email Security Gateway and Proofpoint Email Protection. See our Microsoft Exchange Online Protection (EOP) vs. Trend Micro Email Security report.
See our list of best Email Security vendors.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
