We performed a comparison between Nagios XI and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Nagios allows us to configure any device so that we can send pager alerts when people don't have access to emails. It also allows us to schedule downtime and maintenance."
"The solution has a lot of plugins and scripts integrated with it."
"The most valuable feature of Nagios XI is customization. We can customize based on our requirements. We can do modifications and implement a lot of scripts. Additionally, it is easy to use."
"The most valuable feature is the monitoring of processes."
"The features I've found the most useful are the plug-ins, the fact that you can connect almost everything to it. That's very useful."
"It's a monitoring agent. It's designed to do one thing. Its most valuable feature is its monitoring."
"Nagios is a custom API manager, and we can expose custom APIs for our integration. This is a great feature."
"The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It's easy to set up."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"I like the solution due to the fact that it's scalable."
"I like the tool's discovery feature."
"The asset management tools are very valuable."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Open-source software is usually not user-friendly."
"It can be quite difficult to know which drivers and agents to use when setting up."
"The Configuration Wizard needs improvement, because not all vendors are present."
"The interface could be more user-friendly."
"The product could be optimized to improve the administrative user experience via the Nagios Core Configuration (NCC) GUI module."
"It is really difficult to integrate Nagios XI with another system to generate logs and alert our management of failures in security infrastructure."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"I would like to see support for notification via SMS."
"Service mapping is pretty limited."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"I advise others not to customize a lot while using the solution."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"It should have better integrations with other solutions."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
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Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Nagios XI is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios XI vs. ServiceNow IT Operations Management report.
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