NetSuite ERP vs SugarCRM Platform comparison

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NetSuite Logo
3,671 views|2,202 comparisons
81% willing to recommend
SugarCRM Logo
118 views|65 comparisons
46% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between NetSuite ERP and SugarCRM Platform based on real PeerSpot user reviews.

Find out what your peers are saying about NetSuite, Oracle, SAP and others in Cloud ERP.
To learn more, read our detailed Cloud ERP Report (Updated: June 2024).
772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"NetSuite ERP is good for a trading company that involves buying and selling.""NetSuite is significantly more affordable than Oracle EBS and offers a wider range of features than other OEMs.""NetSuite is a better value than some competing solutions. The fee structure is simpler, and other ERP solutions don't offer as many options for configuration.""It's integrated into everything well so you can navigate and use it in a very simple way.""The user interface is very good.""The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.""The initial setup is easy.""I would say that the solution is highly configurable."

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"The most valuable feature is relation capability, which allows us to relay customers with invoice orders.""The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks.""The most valuable aspect of this solution is its low cost.""It works well with Jira. You can customize it to fit your needs.""The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

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Cons
"Improvement-wise, it should be more customizable. Currently, you can't enhance the product yourself in terms of development for any applications unless you've got a very strong and big development team. Those are the skills that are in very short supply.""I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency.""The communication has been peculiar, and the overall commercial process has been less than satisfactory.""As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways.""NetSuite is good for data management, but it's missing payroll features.""The pricing is high.""Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable.""It would be great if they offered localization for Central America."

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"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution.""It lacks customization, and this is the main reason that we are switching to a different solution.""I would like to see more integration on a mobile platform in the next release.""You cannot include all your entities under one instance at the moment.""While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use.""In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

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Pricing and Cost Advice
  • "I would advise that you first meet with and scope out your project with a NetSuite VAR (Value Added Reseller)."
  • "When people buy ERP, it's a competitive situation and the pricing is paramount."
  • "It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing."
  • "There is an annual license required to use this solution."
  • "The price of the solution is quite high."
  • "NetSuite ERP has a cost per module you want to use, and then you have the license per user."
  • "Pricing for NetSuite ERP is okay, but it could be better. The licensing model for NetSuite ERP is based on the number of modules and users. The standard license covers up to twenty-five users. If you have more than twenty-five users, you'll have to buy the premium license, which would double the price. For one module with five user licenses, the cost is between $40,000 to $50,000."
  • "It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
  • More NetSuite ERP Pricing and Cost Advice →

  • "Licensing fees are paid on a yearly basis."
  • More SugarCRM Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
    Top Answer:I would rate the costliness of NetSuite ERP as five out of ten. It is moderately affordable for our organization. There were additional costs for Arabic licensing, but otherwise, the pricing was fixed… more »
    Top Answer:In the future, I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency. I would also like to see improved… more »
    Top Answer:The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
    Top Answer:I would rate the costliness of SugarCRM a two out of ten. It is very affordable. When compared to competitors like Zoho and Salesforce, it is considered quite budget-friendly. The additional costs for… more »
    Top Answer:One area where SugarCRM could improve is its UI. While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually… more »
    Ranking
    1st
    out of 18 in Cloud ERP
    Views
    3,671
    Comparisons
    2,202
    Reviews
    11
    Average Words per Review
    637
    Rating
    7.7
    Views
    118
    Comparisons
    65
    Reviews
    2
    Average Words per Review
    567
    Rating
    9.0
    Comparisons
    Learn More
    Overview

    NetSuite ERP (Enterprise Resource Planning) is a cloud-based business management software that provides a suite of applications to support various business functions, such as finance, accounting, order management, inventory management, and human resources. It is designed to help organizations streamline and automate their operations, improve decision-making, and increase visibility into key performance metrics. NetSuite ERP integrates all business processes in a single system, providing a real-time, unified view of the business and enabling organizations to manage their operations more efficiently and effectively.

    NetSuite ERP Features

    NetSuite ERP has many valuable key features. Some of the most useful ones include:

    • E-commerce: NetSuite ERP provides a platform for creating and managing online stores, enabling organizations to sell products and services online.
    • Reporting and analytics: The solution includes business intelligence and reporting capabilities to help organizations gain insight into their operations and make data-driven decisions.
    • Multi-currency support: NetSuite ERP supports multiple currencies, making it suitable for organizations operating in multiple countries.
    • Global tax management: With its support for global tax management, organizations can manage tax compliance in multiple jurisdictions.
    • Real-time visibility: The solution’s real-time visibility at local, regional and headquarter levels, enables organizations to standardize business processes across all divisions and subsidiaries.
    • General Ledger: With NetSuite's general ledger capabilities, accounting professionals gain flexibility and visibility, richer reporting functionality, enhanced audit trails and the ability to customize account types, transactions and reporting segments to meet unique business requirements.

    NetSuite ERP Benefits

    There are many benefits to implementing NetSuite ERP. Some of the biggest advantages the solution offers include:

    • Simplify your business: With the solution you can manage accounting, inventory, operations, distribution and more from a single application. Users can also automate manual processes to save time and free up resources to better serve customers, identify new opportunities, and outpace the competition.
    • Supply chain optimization: The solution makes it easy to control the flow of goods across the value chain, from suppliers to customers.
    • Flawless order management: NetSuite ERP helps organizations error-proof order management and procurement.
    • Increased warehouse efficiency: With NetSuite ERP, users can optimize the putaway process and reduce picking errors.

    Reviews from Real Users

    NetSuite ERP is a solution that stands out when compared to many of its competitors. Some of its major advantages are its friendly user interface, customizable dashboards, reporting, scalability, stability, and much more.

    GirirajInja, Head of IT operations at Karma technology, says, "As NetSuite ERP is a cloud product, a valuable feature I found in it is the very friendly user interface. You can set up shortcuts within the applications for frequently used reports or navigation. You can also customize dashboards in NetSuite ERP. Another feature I found valuable in the solution is good reporting. It has many industry-standard reports focused on finance and inventory. I also like the seamless switching between production and test environments and that you can customize the environments within NetSuite ERP.”

    Another PeerSpot user, Mohammed I., Sales Manager at Inspirria Cloudtech, states, "NetSuite is significantly more affordable than Oracle EBS and offers a wider range of features than other OEMs.” He also adds, “[It] includes multiple modules, is scalable, and stable.”

    SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

    Sample Customers
    2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
    Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
    Top Industries
    REVIEWERS
    Computer Software Company23%
    Non Profit15%
    Integrator8%
    Recreational Facilities/Services Company8%
    VISITORS READING REVIEWS
    Educational Organization39%
    Computer Software Company10%
    Manufacturing Company6%
    Financial Services Firm5%
    VISITORS READING REVIEWS
    Educational Organization42%
    Computer Software Company18%
    Real Estate/Law Firm8%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business65%
    Midsize Enterprise21%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise47%
    Large Enterprise32%
    REVIEWERS
    Small Business69%
    Midsize Enterprise15%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise51%
    Large Enterprise30%
    Buyer's Guide
    Cloud ERP
    June 2024
    Find out what your peers are saying about NetSuite, Oracle, SAP and others in Cloud ERP. Updated: June 2024.
    772,649 professionals have used our research since 2012.

    NetSuite ERP is ranked 1st in Cloud ERP with 33 reviews while SugarCRM Platform is ranked 8th in CRM Customer Engagement Centers with 11 reviews. NetSuite ERP is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud.

    We monitor all Cloud ERP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.