We performed a comparison between Odoo and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Odoo operates on a subscription-based model, ensuring access to the most up-to-date version at all times."
"Odoo's setup phase is easy."
"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."
"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."
"The most valuable feature of Odoo is the fingerprint feature."
"The solution is easy to use."
"What I find the most valuable about Odoo is its simplicity."
"The product is stable...The product is scalable."
"There's no installation required."
"The product is customizable."
"Zoho CRM's best feature is its reporting."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"I think the whole pipeline tracking is most useful for us."
"Zoho CRM integrates easily with customer service workflows."
"The user interface, especially the dashboard, offers good navigation."
"Zoho CRM is very simple and easy to use."
"The performance can be slightly improved for the customization interface."
"It has been difficult to adapt to continuous changes, you have to understand what is new and what is changing in less than twelve months. You can take advantage of the new features, but you have to research them to be able to implement them."
"The authorization management needs to be improved."
"There are features that cannot be opened in the community edition and from a user perspective."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
"Odoo has room for improvement in industry-specific features."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
"They could thoroughly study the market dynamics of different regions and connecting areas."
"The support is not quite good."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"Adding a new contract to the solution is quite complicated."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"The MCR capabilities have some limitations."
"This solution needs a more user-friendly interface."
"The reporting for developers should be improved."
Odoo is ranked 11th in CRM with 31 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Odoo is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Odoo writes "A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Oracle E-Business Suite, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24, Microsoft Dynamics CRM and Siebel CRM. See our Odoo vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
