ON24 Platform vs Zoom comparison

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ON24 Logo
309 views|142 comparisons
100% willing to recommend
Zoom Video Communications Logo
Read 201 Zoom reviews
8,262 views|1,864 comparisons
95% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ON24 Platform and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ON24 Platform vs. Zoom Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Q&A Highlights
Question: Which product offers a better customer experience: Zoom or ON24 Platform?
Answer: Here is a comparison between Zoom and ON24 based on Customer Experience, Customer Engagement, and other factors: Zoom Customer Experience Easy to use, with a user-friendly interface and a wide range of features Customer Engagement Enables high levels of engagement through features such as live chat, polls, and Q&A Pricing More affordable than ON24 Support Offers 24/7 support ON24 Customer Experience More complex to use, with a steeper learning curve Customer Engagement Also enables high levels of engagement but with a broader range of features, such as breakout rooms, surveys, and gamification Pricing More expensive than Zoom Support Offers 24/7 support, but with a longer wait time than Zoom Zoom may be a good option if you are looking for an easy-to-use solution with good customer engagement features. If you are looking for a solution with more advanced features and support, ON24 may be a better option. It may be best to try both solutions before deciding to help get a better feel for which solution is right for you and your team.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution works well with third-party integrations.""Friendly user interface and simple navigation."

More ON24 Platform Pros →

"Zoom is mobile-ready and easy to use.""The ability to record our online language lessons is great and helps our students""Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information.""The solution is great it meets all of our needs, most people have the solution, and it is convenient to use.""Zoom's interface is nice and has good performance.""It's not a big deal to set up a meeting.""The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.""There is no installation, you can give someone a link to the chat and they can access the chat through the link."

More Zoom Pros →

Cons
"The solution needs a more modern interface.""Bandwidth optimization could be increased."

More ON24 Platform Cons →

"Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.""They may need to scale it some more in terms of global users.""One thing that Zoom can improve is the chat. You can send messages to a specific person without messaging everyone. But everyone sees the whole chat if the administrator lets them see the chat. Maybe they could add an option to let you open a private conversation on the side with a person.""One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not.""The security needs to be improved.""The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that.""The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.""They should consider increasing the time limits for free users."

More Zoom Cons →

Pricing and Cost Advice
  • "We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
  • More ON24 Platform Pricing and Cost Advice →

  • "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • More Zoom Pricing and Cost Advice →

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    772,649 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The solution works well with third-party integrations.
    Top Answer:The pricing model is a la carte and depends on the size and scope of the event for which it is used. I rate licensing costs an eight out of ten.
    Top Answer:The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but… more »
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:They use a licensing model based on a per-user basis for enterprise rather than per version or end device. For example, one user logging in from a handset can also log in from a phone, and it's still… more »
    Ranking
    16th
    out of 63 in Virtual Meetings
    Views
    309
    Comparisons
    142
    Reviews
    1
    Average Words per Review
    400
    Rating
    8.0
    1st
    out of 63 in Virtual Meetings
    Views
    8,262
    Comparisons
    1,864
    Reviews
    35
    Average Words per Review
    432
    Rating
    8.3
    Comparisons
    Webex logo
    Compared 20% of the time.
    Skype for Business logo
    Compared 18% of the time.
    Cisco TelePresence logo
    Compared 10% of the time.
    TeamViewer logo
    Compared 10% of the time.
    Adobe Connect logo
    Compared 4% of the time.
    Learn More
    Overview

    Experiences Centered Around Your Audience

    The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

    Data-Driven
    Extract behavioral insights to qualify leads and accelerate deals.

    Scalable
    Centralize the development, sharing and reuse of your best content.

    Global
    Broadcast, repurpose and translate content across multiple regions.

    Integrated
    Seamlessly connect and transfer data with other business software.

    Customizable
    Control every aspect of the audience experience, data capture and reporting.

    Ease-of-Use
    Simplify content creation with intuitive, drag-and-drop functionality.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Sample Customers
    IBM, Zendesk, Salesforce, Linkedin, Intel
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm9%
    Legal Firm8%
    Outsourcing Company7%
    REVIEWERS
    Computer Software Company26%
    Financial Services Firm12%
    Manufacturing Company10%
    University7%
    VISITORS READING REVIEWS
    Educational Organization87%
    University2%
    Computer Software Company1%
    Financial Services Firm1%
    Company Size
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise11%
    Large Enterprise61%
    REVIEWERS
    Small Business42%
    Midsize Enterprise14%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise88%
    Large Enterprise9%
    Buyer's Guide
    ON24 Platform vs. Zoom
    May 2024
    Find out what your peers are saying about ON24 Platform vs. Zoom and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    ON24 Platform is ranked 16th in Virtual Meetings with 2 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. ON24 Platform is rated 8.0, while Zoom is rated 8.4. The top reviewer of ON24 Platform writes "Easy setup and an a la carte pricing model". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". ON24 Platform is most compared with , whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, TeamViewer and Adobe Connect. See our ON24 Platform vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.