We compared One Identity Manager and SailPoint IdentityIQ based on our user's reviews in several parameters.
One Identity Manager is praised for its robust access control capabilities, user lifecycle management, and excellent customer service. In contrast, SailPoint IdentityIQ stands out for its comprehensive access management, user provisioning, and efficient role management functionalities. While One Identity Manager offers flexibility and scalability, SailPoint IdentityIQ is known for its user-friendly interface and customizable dashboards. Both products offer positive ROI and competitive pricing, with One Identity Manager focusing on security and compliance, and SailPoint IdentityIQ on operational efficiency and enhanced security measures. Areas for improvement include UI enhancements for One Identity Manager, and more customization options for SailPoint IdentityIQ.
Features: One Identity Manager offers robust access control, comprehensive reporting, and seamless integration. Users value its role-based access control and self-service capabilities. On the other hand, SailPoint IdentityIQ excels in access management, user provisioning, role management, and customizable dashboards. It provides automation and effective access certifications.
Pricing and ROI: One Identity Manager has favorable pricing structure with reasonable setup costs and flexible licensing options according to user experiences. In comparison, SailPoint IdentityIQ also offers reasonable pricing that is competitive, with a manageable setup cost. Users find the licensing process straightforward and transparent., One Identity Manager has shown significant ROI with improved efficiency, streamlined processes, and reduced costs. SailPoint IdentityIQ delivers operational efficiency, improved user access management, and enhanced security measures for organizations.
Room for Improvement: One Identity Manager could improve the user interface, user experience, workflows, integration with other systems, and offer better documentation and support resources. SailPoint IdentityIQ needs enhancements in its user interface, customization options, and improved navigation for new users.
Deployment and customer support: Based on user feedback, it appears that both One Identity Manager and SailPoint IdentityIQ have varying timeframes for establishing a new tech solution. While some users reported spending three months on deployment and an additional week on setup, others mentioned needing only a week for both deployment and setup. The different timeframes should be considered when evaluating the overall duration of each product., One Identity Manager shines with its highly rated and exceptional customer service, praised for prompt and efficient responses, professionalism, and expertise. SailPoint IdentityIQ receives positive remarks for its responsive and knowledgeable support team, effective assistance, and professionalism.
The summary above is based on 57 interviews we conducted recently with One Identity Manager and SailPoint IdentityIQ users. To access the review's full transcripts, download our report.
"Omada's most valuable aspect is its usability."
"For me, the best feature of Omada Identity is its web interface because it's really easy for users to understand."
"The key benefit of Omada Identity is maintaining complete control."
"The support response time and the freedom from strange bugs and strange things happening in the software are valuable."
"The customer success and support teams have been crucial."
"Omada's user interface is elegant and easy to work with. I like Omada's ability to automatically generate accounts for new hires and allow them access to all required systems by established policies. Around 80 percent of workers can start working immediately on their first day without requesting further access."
"What I like most is that we can always find a solution, and we can also find the cause when something goes wrong. I like that the most because everything is in one way or another traceable. That is what I like most. I like its reliability."
"It has a very user-friendly interface compared to what we are used to, and it is highly configurable. In the old solution, when we needed to do something, we had to have a programmer sitting next to us, whereas, in Omada Identity, everything is configurable."
"The most valuable features of this solution are its handling and that it is easy to maintain and manage the data."
"It's a huge toolkit, and you can do a lot of stuff with it. You can extend nearly everything, so if you want to build something that may not have been though of by the vendor. Compared with other distributors who design their products to certain specification, you can put in your own processes, because not all companies function the same. You can write what you want, and the process should be like that."
"I rate One Identity nine out of 10 for stability. We haven't seen any downtime. It has worked smoothly since it went into production."
"The most valuable features are that it has a lot of capabilities, can integrate with a lot of systems, including automated onboarding like CyberArk, and allows you to integrate different entities."
"It's very flexible. You can customize it to the fullest extent. You can use it for almost every situation for every customer."
"The most valuable feature of One Identity Manager is it simplifies user-account provisioning and administration. One Identity offers a comprehensive range of solutions that cater to almost every aspect of the identity and access management domain."
"One Identity enables us to provide users with permissions for only the roles that they need. We can use segmentation to ensure that users don't have roles that can cause trouble in the business."
"Among the most valuable features of One Identity Manager are administration from Active Directory and Azure Active Directory, as well as administration from Exchange. These features enable us to have fully automated processes to create new accounts and new mailboxes. The most valuable option is the ability to design an automated route to give our customers permissions."
"We are happy with the SailPoint IdentityIQ’s stability."
"The basic concept is most valuable. I like how they have designed the solution. They create an Identity Cube, and then they do all the processes and configuration around the Identity Cube."
"Good life cycle management, segregation of duties, and analytics features."
"The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things."
"The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications."
"The most valuable features of SailPoint IdentityIQ are the reporting because it is better than other solutions. The workflows can be customized to our requirements and the overall features are good."
"The solution is stable and reliable."
"This solution is great for providing control access across your environment."
"Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues."
"The user interface could be improved. The interface between Omada and the user is mainly text-based."
"Omada could communicate better with us about the product roadmap. We haven't gotten any updates about it. The user interface is often a bit difficult to understand. It isn't optimized for small screens, so it doesn't display all of the information clearly, so users need to scroll a lot."
"Omada's performance could be better because we had some latency issues. Still, it's difficult to say how much of that is due to Omada versus the resources used by our other vendors in our on-prem environment. Considering the resources we have invested into making it run well, it's slightly slower than we would expect."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"The UI design needs improvement. One or two years ago, Omada changed its user interface to simplify, but the simplification has not really kicked in."
"The backend is pretty good but the self-service request access screen, the GUI, needs improvement. It's an old-fashioned screen. Also, Omada has reports, but I wouldn't dare show them to the business because they look like they're from 1995. I know they are working on these things and that’s good, because they’re really needed."
"We are still on Omada on-prem, but I understand that when Omada is in the cloud, you cannot send an attachment via email. We have some emails with attachments for new employees because we have to explain to them how to register and do their multi-factor authentication. All that information is in the attachment. People have to do that before they are in our system. We cannot give them a link to our Intranet and SharePoint because they do not yet have access. They have to register before that, so I need to send the attachments, but this functionality is not there in the cloud."
"The initial set up was quite complex. It takes quite some time to get use to this product because of its complexity."
"The performance is quite bad, but this is because we have a very old version."
"They could improve the support. Sometimes, you make a service request and don't get an answer. Then, sometimes, we don't get a response that we want, and it's frustrating."
"I would like to integrate automated testing with One Identity, and it would be great to have some support from the vendor on here."
"The user experience is good, but it can be improved. There are a lot of features in the administration part, and they need better documentation. For example, they need to explain the main reason for a feature, and what the tables are in the database. It needs better documentation about all the features that are in the solution."
"Improvements in documentation would be beneficial."
"A feature that I would like to see is a mobile app that provides users the ability to make changes or add users to the Active Directory, on the fly."
"The initial setup was quite complex because you run into some existing policies that the company already had. There was some trouble with some inconsequential policies."
"The report functionality and dashboard of the access manager could be improved."
"Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented."
"The connector for EPIC, ServiceNow, and Duo."
"The price of IdentityIQ could be lower. There are additional costs when you buy the licenses, and they force the customers to pay for them."
"Additional details during account aggregation failures to help quick troubleshooting."
"The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited."
"The advanced provisioning features require more improvement."
"SailPoint IdentityIQ has a primitive AI engine."
One Identity Manager is ranked 2nd in User Provisioning Software with 75 reviews while SailPoint IdentityIQ is ranked 1st in User Provisioning Software with 61 reviews. One Identity Manager is rated 8.0, while SailPoint IdentityIQ is rated 8.2. The top reviewer of One Identity Manager writes "The JML is customizable but the support team isn't strong". On the other hand, the top reviewer of SailPoint IdentityIQ writes "Flexible, easy to customize, and not too difficult to set up". One Identity Manager is most compared with Oracle Identity Governance, EVOLVEUM midPoint, Cisco ISE (Identity Services Engine), ForgeRock and Saviynt, whereas SailPoint IdentityIQ is most compared with Saviynt, Microsoft Entra ID, ForgeRock, Microsoft Identity Manager and Oracle Identity Governance. See our One Identity Manager vs. SailPoint IdentityIQ report.
See our list of best User Provisioning Software vendors and best Identity Management (IM) vendors.
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